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Risks fall into three broad categories — controllable known, uncontrollable known and unknown. For the former two, one must understand the risks before they can determine how to manage them. This is done using [[root cause analysis]]. As the name implies its goal is to look for the root cause on the problem and solve it at that point. Kendrick briefly discusses the use of fishbone diagrams as a tool to assist in this process. Even unknown elements should be handled in this manner, but obviously do it as they are incurred
The four ways of handling risk are:
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