Service chain optimization: Difference between revisions

Revision as of 23:48, 5 May 2012

Revision as of 18:12, 19 December 2013

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Service Chain Optimization is closely related to the fields of [[Workforce Management]] and [[Field Service Management]]; the activity performed by field service resources is managed through the later while being planned and optimized through the former. This relationship is analogous to the relation between [[supply chain optimization]] and [[Supply chain management software|Supply Chain Management]] in the ___domain of manufacturing. In this regard, the service chain benefits from [[demand forecasting]], resource planning and scheduling, and long term analysis activities similarly to the manner these contribute in the [[supply chain]] (being typically managed by [[Enterprise resource planning|ERP]] systems and optimized by [[supply chain optimization]] systems).

==Origin of Service Chain Optimization==

The term “Service Chain Optimization” was coined by [[ClickSoftware]] in 1996. ClickSoftware received a patent, US 6.985.872 B2, for continuous planning and scheduling (service chain optimization). The term refers to field service management optimization, workforce productivity, improving customer service, and reducing operating costs.<ref>

{{US patent reference

| number = 6985872

| y = 2006

| m = 01

| d = 10

| inventor = Moshe Benbassat, Amit Bendov, Simon Arazi, Michael Karlskind, Israel Beniaminy

| title = Method and system for assigning human resources to provide services

}}</ref>

==The Modules of Service Chain Optimization==

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{{DEFAULTSORT:Service Chain Optimization}}

[[Category:Business software|Workforce Management]]

== References ==

{{reflist}}