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==Model definition==
A queue represented by a M/G/''k'' queue is a stochastic process whose [[state space]] is the set {0,1,2,3...}, where the value corresponds to the number of customers in the queue, including any being served. Transitions from state ''i'' to ''i'' + 1 represent the arrival of a new customer: the times between such arrivals have an [[exponential distribution]] with parameter λ. Transitions from state ''i'' to ''i'' − 1 represent a customer who has been being served, finishing being served and departing: the length of time required for serving an individual
==Steady state distribution==
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