Service Request Management: differenze tra le versioni

Versione delle 09:53, 30 gen 2016

Versione delle 22:19, 31 lug 2019

Riga 8:

== Collegamenti esterni ==

* {{cita web|http://www.usmbok.org|The Guide to the Universal Service Management Body of Knowledge}}

* {{cita web | 1 = http://newsmanager.commpartners.com/itsmf/issues/2008-03-17/9.html | 2 = Request Fulfillment - Managing Service Requests According to ITIL v3 | accesso = 8 gennaio 2010 | urlarchivio = https://web.archive.org/web/20100511192231/http://newsmanager.commpartners.com/itsmf/issues/2008-03-17/9.html | dataarchivio = 11 maggio 2010 | urlmorto = sì }}

* {{cita web|http://servicecatalogs.typepad.com|Service Catalog blog}}

* {{cita web|http://www.itsmwatch.com/itil/article.php/3691561|The Eight Essential Elements of an IT Service Lifecycle}}