Conversational user interface: Difference between revisions

Revision as of 15:25, 23 May 2018

Revision as of 09:30, 27 May 2018

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More frequently, companies are leveraging chatbots as a way to offload simple questions and transactions from human agents. These chatbots provide the option to assist a user, but then directly transfer the customer to a live agent within the same chat window if the conversation becomes too complex.

== References ==

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