Operating model: Difference between revisions

Revision as of 15:13, 8 October 2018

Revision as of 09:36, 12 December 2018

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==Definition==

There are different ways of defining the elements that make up an operating model.

:''People'', ''process'' and ''technology'' is one commonly used definition,<ref>http://www.boozallen.com/media/file/People-Process-Technology-Enterprise2.pdf</ref> ''process'', ''organization'' and ''technology'' is another, and <ref>Marne de Vries, Alta van der Merwe, Paula Kotze and Aurona Gerber. (2011) A Method for Identifying Process Reuse Opportunities to Enhance the Operating Model, and 2011 IEEE International Conference on Industrial Engineering and Engineering Management</ref> ''Process'', ''Organization'', ''Location'', ''Information'', ''Suppliers'', ''Management system'' yet another.<ref>http://www.operatingmodelcanvas.com</ref>

An organization is a complex system for delivering value. An operating model breaks this system into components, showing how it works. It can help different participants understand the whole. It can help leaders identify problems that are causing under performance. It can help those making changes check that they have thought through all elements and that the whole will still work. It can help those transforming an operation coordinate all the different changes that need to happen.