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* Any business that uses [[webmail]] for support tends to resolve customer support issues quicker and sees an increase in support productivity when they switch to help desk software.<ref>{{cite magazine|last =Suzanne|first=Kattau|title=5 Tips: Pick the Right Help Desk Software for Your Small or Midsize Business|magazine=Pcmag|date=4 September 2014|url=https://www.pcmag.com/article2/0,2817,2489868,00.asp|accessdate=11 January 2016}}</ref><ref>{{cite news|title=How to Find the Right Helpdesk Software to Turbo-Charge Your Business|work=huffington Post|date=2 December 2015|url=http://www.huffingtonpost.com/andre-bourque/how-to-find-the-right-hel_b_6674220.html|accessdate=11 January 2016}}</ref>
* Help desk software automates tasks such as: ticket categorization and prioritization, ticket routing, alerts and notifications, ticket status management, and so on. With the right help desk solution, the workload is cut down as many tasks such as issue tracking, assigning, and ticket management can be automated.<ref name="CC"/>
* Some cloud-based help desk software has built-in security features, such as [[Health Insurance Portability and Accountability Act|HIPAA]] compliance if for handling US health care information, or GDPR compliance for accepting requests from persons located in the European Union.<ref>{{cite news|last=Chloe|first=Green|title=How to choose the right help desk software: a step-by-step guide|publisher=Information-age|date=5 November 2015|url=http://www.information-age.com/industry/software/123460446/how-choose-right-help-desk-software-step-step-guide|accessdate=11 January 2016}}</ref>
==Disadvantages==
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