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More frequently, companies are leveraging chatbots as a way to offload simple questions and transactions from human agents. These chatbots provide the option to assist a user, but then directly transfer the customer to a live agent within the same chat window if the conversation becomes too complex this feature is called Human Handover, chatbot platforms like BotPenguin and other platform offers such features in their chatbots.
Chatbots have evolved and have come a long way since their inception. Modern day chatbots have personas which make sound more human like.
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[https://botpenguin.com/features/ BotPenguin]
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