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The purpose of this stage is to establish rapport and is described in the literature as the most influential aspect in whether or not an interview is successful. It involves showing concern for the subject's welfare by asking how they want to be addressed, how much time they’ve got available to be interviewed and giving reassurance if the person seems anxious or nervous. <ref> Investigative interviewing: The Literature, New Zealand Police, September 2005</ref>
=== Account — Clarification and challenge ===
This stage is where interviewer attempts to obtain a full account of events from the subject without interrupting. Once the subject has explained what happened, the interview can can ask follow up questions which allow him, or her, to expand and clarify their account of events. If necessary this may involve challenging aspects of the interviewee’s story if contradictory information is available.
=== Closure ===
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