Reference interview: Difference between revisions

Revision as of 10:06, 4 March 2021

Revision as of 01:34, 26 March 2021

Line 7:

According to ODLIS, the reference interview is "the interpersonal communication that occurs between a reference librarian and a library user to determine the person's specific information need(s), which may turn out to be different from the reference question as initially posed...A reference interview may occur in person, by telephone, or electronically (usually via e-mail) at the request of the user, but a well-trained reference librarian will sometimes initiate communication if a hesitant user appears to need assistance".{{sfnp|Reitz|2014}}

Stephen Abram finds the library as conversation a vital component to the profession. In regards to the reference question, "Our core skills are the skills and competencies required to improve the quality of the question."<ref>{{cite web |last1=Abram |first1=Stephen |title=Special Library Reference Interviews: Basics of a Neglected Professional Skill |url=https://lucidea.com/blog/special-library-reference-interviews-basics-of-a-neglected-professional-skill/ |website=Lucidea |publisher=Lucidea |accessdateaccess-date=17 April 2019}}</ref>

== Parts of a reference interview ==

Line 55:

== Citations ==

{{refbegin|2}}

* {{cite book|last1=Bopp|first1=Richard E.|last2=Smith|first2=Linda C.|title=Reference and Information Services: An Introduction|edition=second|___location=Englewood, Colorado|publisher=Libraries Unlimited|year=1995|ref=harv}}

* {{cite book|last=Childers|first=T.|title=The Effectiveness of Information Service in Public Libraries: Suffolk County: Final Report.|year=1978|publisher=Drexel University, School of Library, and Information Science.|___location=Philadelphia, PA}}

* {{cite journal|last=Fields|first=A.|year=2006|title=Ill-structured Problems and the Reference Consultation: The Librarian’sLibrarian's Role in Developing Student Expertise|journal=[[Reference Services Review]]|volume=34|issue=3|refdoi=harv10.1108/00907320610701554}}

* {{cite journal|last=Janes|first=J.|year=2003|title=What is reference for?|journal=Reference Services Review|volume=31|issue=1|refpages=harv22–25|doi=10.1108/00907320310460852}}

* {{cite journal|last=Murphy|first=S|year=2005|title=The Reference Narrative|journal=[[Reference & User Services Quarterly]]|volume=44|issue=3|ref=harv}}

* {{cite book|last=Nilsen|first=K|year=2005|title=Virtual versus Face-to-Face Reference: Comparing Users' Perspectives on Visits to Physical and Virtual Reference Desks in Public and Academic Libraries|publisher=World Library and Information Congress: 71st IFLA General Conference and Council, IFLA.|ref=harv}}

* {{cite dictionary|editor-first=Joan M.|editor-last=Reitz|dictionary=ODLIS - Online Dictionary for Library and Information Science|article=Reference interview|year=2014|url=http://www.abc-clio.com/ODLIS/odlis_R.aspx#refinterview|accessdateaccess-date=12 June 2012|ref=harv}}

* {{cite journal|last1=Robinson|first1=R|last2=Reid|first2=P|year=2007|title=Do academic enquiry services scare students?|journal=Reference Services Review|volume=35|issue=3|refpages=harv405–424|doi=10.1108/00907320710774283|hdl=10059/363}}

* {{cite book|last1=Ross|first1=C.|last2=Nilsen|first2=K.|last3=Dewdney|first3=P.|title=Conducting the Reference Interview: A How-To-Do-It Manual for Librarians|___location=London|publisher=Facet Publishing|year=2002|ref=harv}}

* {{cite book|last=Ross|first=S. R|title=Why bother with a reference interview?|year=2009|publisher=London, Facet|___location=London|pages=1–37}}

* {{cite journal|last=Ryan|first=S.|year=2008|title=Reference Transactions Analysis: The Cost-effectiveness of Staffing a Traditional Academic Reference Desk|journal=The Journal of Academic Librarianship|volume=34|issue=5|refpages=harv389–399|doi=10.1016/j.acalib.2008.06.002}}

* {{cite journal|last1=Stormont|first1=S.|year=2007|title=Looking to Connect: Technical Challenges that Impede the Growth of Virtual Reference|journal=Reference & User Services Quarterly|volume=47|issue=2|ref=harv}}

{{refend}}