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* {{cite book|last=Nilsen|first=K|year=2005|title=Virtual versus Face-to-Face Reference: Comparing Users' Perspectives on Visits to Physical and Virtual Reference Desks in Public and Academic Libraries|publisher=World Library and Information Congress: 71st IFLA General Conference and Council, IFLA.}}
* {{cite dictionary|editor-first=Joan M.|editor-last=Reitz|dictionary=ODLIS - Online Dictionary for Library and Information Science|article=Reference interview|year=2014|url=http://www.abc-clio.com/ODLIS/odlis_R.aspx#refinterview|access-date=12 June 2012}}
* {{cite journal|last1=Robinson|first1=R|last2=Reid|first2=P|year=2007|title=Do academic enquiry services scare students?|journal=Reference Services Review|volume=35|issue=3|pages=405–424|doi=10.1108/00907320710774283|hdl=10059/363|hdl-access=free}}
* {{cite book|last1=Ross|first1=C.|last2=Nilsen|first2=K.|last3=Dewdney|first3=P.|title=Conducting the Reference Interview: A How-To-Do-It Manual for Librarians|___location=London|publisher=Facet Publishing|year=2002}}
* {{cite book|last=Ross|first=S. R|title=Why bother with a reference interview?|year=2009|publisher=London, Facet|___location=London|pages=1–37}}
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