Content deleted Content added
m Open access bot: hdl added to citation with #oabot. |
GreenC bot (talk | contribs) Removed 2 oxfordjournals.com URLs per discussion. Wayback Medic 2.5 |
||
Line 34:
Employers of staff who work with computers, often in situations where time is crucial, can take steps to prevent computer rage, such as making sure there is adequate software, and providing employees with anger management strategies.<ref>{{Cite journal|title = The determinants and expression of computer-related anger|journal = Computers in Human Behavior|date = 2009-11-01|pages = 1213–1221|volume = 25|issue = 6|doi = 10.1016/j.chb.2009.07.001|first = John P.|last = Charlton|url = http://ubir.bolton.ac.uk/351/1/psych_journalspr-13.pdf}}</ref> Some computer technician companies have reported that, to reduce computer rage, their technicians are trained on how to work with customers in sensitive psychological states just as much as how to diagnose and fix technical issues.<ref name=":5">{{Cite news|title = Repair Teams Try to Calm 'Computer Rage'|url = https://www.washingtonpost.com/wp-dyn/content/article/2005/04/30/AR2005043001119.html|newspaper = The Washington Post|date = 2005-05-01|access-date = 2015-11-03|issn = 0190-8286|first = Ariana Eunjung|last = Cha}}</ref>
Designing computer interfaces to display more emotional support when errors occur, or provide therapy strategies, has also been suggested as a way to mitigate computer anger and rage.<ref name=":9" /> The application of [[affective computing]] has been shown to effectively mitigate negative emotions connected to computer use. One study found that an interface that sought the user's feelings, provided [[empathy]], and validated reported emotional states significantly reduced negative emotions associated with computer frustration for users.<ref>{{Cite journal|title = This computer responds to user frustration: Theory, design, and results
== See also ==
| |||