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* third-party hardware
* non-IBM software -or-
* user-specified configuration errors,
IBM support staff, if they suspect that a defect in a current release of an IBM program is the cause, will file a formal report confirming the existence of an issue. This is referred to as an ''Authorized Program Analysis Report (APAR).'' See {{cite web|title=APARs and PTFs|url=https://www.ibm.com/support/knowledgecenter/en/SSFKSJ_9.0.0/com.ibm.mq.tro.doc/q040520_.htm}}
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