Computer rage: Difference between revisions

Revision as of 16:08, 3 September 2021

Revision as of 09:20, 18 November 2021

Line 3:

== Notable cases ==

In April 2015, a Colorado man was cited for firing a gun within a residential area when he took his computer into a back alley and shot it eight times with a 9mm pistol.<ref name=":0">{{Cite news|title = Enraged Man Shoots Computer Eight Times|url = http://www.huffingtonpost.com/2015/04/22/man-shoots-computer-eight-times_n_7119246.html|newspaper = [[The Huffington Post]]|access-date = 2015-11-03|date = 2015-04-22|last1 = Grenoble|first1 = Ryan}}</ref> When questioned, he told police that he had become so frustrated with his computer that he had "reached critical mass," and stated that after he had shot his computer, "the angels sung on high."<ref>{{Cite web|title = Colorado man ticketed for shooting his computer; says it was worth it|url = http://www.latimes.com/nation/nationnow/la-na-nn-colorado-shooting-computer-20150421-story.html|website = latimes.com[[Los Angeles Times]]|date = 22 April 2015|access-date = 2015-11-03}}</ref> In 2007, a German man threw his computer out the window in the middle of the night, startling his neighbors. German police were sympathetic and did not press charges, stating, "Who hasn't felt like doing that?"<ref>{{cite web|last1=Veneziani|first1=Vince|title=German Throws Computer Out Window, Escapes Fine|url=https://techcrunch.com/2007/07/18/german-throws-computer-out-window-escapes-fine/|publisher=[[Tech Crunch]]|access-date=2018-02-04}}</ref> In 2006, the staged surveillance video "[[Bad Day (viral video)|Bad Day]]", showing a man assaulting his computer at work, became a [[viral video|viral hit]] on the Internet, reaching over two million views.<ref>{{Cite web|title=Viral Video Breakdown |url=http://www.views4video.com/viral-video-breakdown |date=2013-07-25 |access-date=2015-11-17 |url-status=dead |archive-url=https://web.archive.org/web/20130725183339/http://www.views4video.com/viral-video-breakdown |archive-date=July 25, 2013 }}</ref> Other instances of reported computer rage have ranged from a restaurant owner who threw his laptop into a deep fryer, to an individual who attempted to throw his computer out the window, but forgot that the window was closed.<ref>{{Cite web|title = Drop the mouse and step away from the PC |url = http://www.nbcnews.com/id/7329279/ns/technology_and_science-tech_and_gadgets/t/drop-mouse-step-away-pc/#.VjgZQ7erSUk|website = msnbc.com|access-date = 2015-11-11|date = 2005-03-31}}</ref>

== Prevalence ==

Line 20:

=== Computer factors ===

Users can experience computer anger and frustration for a number of reasons. American adults surveyed in 2013 reported that almost half (46%) of their computer problems were due to [[malware]] or [[computer viruses]], followed by software issues (10%) and [[Memory management|not enough memory]] (8%).<ref name=":3">{{Cite web|title = Survey: Over A Third of Americans Confess to Verbal or Physical Abuse of Their Computers |url = http://www.businesswire.com/news/home/20130730005132/en/Survey-Americans-Confess-Verbal-Physical-Abuse-Computers|website = [[Business Wire]] |access-date = 2015-11-03|date = 2013-07-30}}</ref> In another survey, users reported email, word processors, web browsing, [[operating system crashes]], inability to locate features, and program crashes as frequent initiators of computer frustration.<ref name=":7">{{Cite journal|url = http://hcil2.cs.umd.edu/trs/2002-18/2002-18.pdf|title = Severity and Impact of Computer User Frustration: A Comparison of Student and Workplace Users|author-link1=Jonathan Lazar|lastlast1 = Lazar|firstfirst1 = Jonathan|date = December 23, 2004|journal = Interacting with Computers|volume = 18|issue = 2|pages = 187–207|doi = 10.1016/j.intcom.2005.06.001|access-date = November 10, 2015|last2 = Jones|first2 = Adam; Hackley, Mary; Shneiderman, Ben.|hdl = 1903/6496|hdl-access = free}}</ref> These technical issues, paired with tight timelines, poor work progress, and failure to complete a computer task can create heightened computer anger and frustration.<ref name=":2" /><ref name=":9" /> When this anger and frustration exceeds a person's control, it can turn into rage.<ref name=":1">{{Cite web|url = http://cognitron.umd.edu/trons/twt8apr2005/twt_04_08_2005.pdf|title = Computer Rage: A Student Response to Frustration with Technology|date = February 16, 2005|access-date = November 2, 2015|publisher = [[Laboratory for Automation Psychology]], [[University of Maryland Human–Computer Interaction Lab|HCIL]]-V|last = Norman|first = Kent L.|author-link = Kent Norman|archive-url = https://web.archive.org/web/20160304083934/http://cognitron.umd.edu/trons/twt8apr2005/twt_04_08_2005.pdf|archive-date = March 4, 2016|url-status = dead}}</ref>

=== Psychological factors ===

Research on emotion has shown that anger is often caused by interruptions of plans and expectations, especially through the violation of [[Norm (social)|social norms]].<ref>{{Cite book|title = Anger and aggression: An essay on emotion|last = Averill|first = James R.|publisher = Springer-Verlag New York|year = 1982|isbn = 978-1-4612-5745-5|___location = New York|pages = XIV–402}}</ref> This sense of anger can be magnified when the individual does not understand why they are unable to meet their goal or task at hand or why there was a violation of social norms. Psychologists have argued that this is particularly relevant to computer rage, as computer users interact with computers in a similar manner that they interact with other people<ref>{{Cite journal|title = Machines and Mindlessness: Social Responses to Computers|journal = Journal of Social Issues|date = 2000-01-01|issn = 1540-4560|pages = 81–103|volume = 56|issue = 1|doi = 10.1111/0022-4537.00153|firstfirst1 = Clifford|lastlast1 = Nass|first2 = Youngme|last2 = Moon}}</ref> (for more information, see [[The Media Equation]]). Thus, when computers fail to function in the face of incoming deadlines or an important task to accomplish, users can feel betrayed by the computer in the same way they can feel betrayed by other people. Specifically, when users fail to understand why their computer will not work properly, often in the times they need it to the most, it can invoke a sense of hostility as it is interpreted as a breach of social norms or a personal attack.<ref name=":6">{{Cite journal|title = Does computing anger have social elements? A comparison with driving anger|journal = Behaviour & Information Technology|pages = 294–303|volume = 34|issue = 3|doi = 10.1080/0144929x.2014.895421|firstfirst1 = John P.|lastlast1 = Charlton|first2 = Arvid|last2 = Kappas|first3 = Aleksandra|last3 = Swiderska|year = 2015|s2cid = 11009573}}</ref><ref name=":4" /> Consistent with this finding, perceived betrayal by the computer can also elicit other negative emotions. One survey of US adults reported that 10% of users who experience computer issues experienced feeling helplessness, and 4% reported feeling victimized. In the same survey, 7% adults ages 18–34 reported that they had cried over their computer problems within the previous six months.<ref name=":8" />

== Dangers and potential benefits ==

Line 34:

Employers of staff who work with computers, often in situations where time is crucial, can take steps to prevent computer rage, such as making sure there is adequate software, and providing employees with anger management strategies.<ref>{{Cite journal|title = The determinants and expression of computer-related anger|journal = Computers in Human Behavior|date = 2009-11-01|pages = 1213–1221|volume = 25|issue = 6|doi = 10.1016/j.chb.2009.07.001|first = John P.|last = Charlton|url = http://ubir.bolton.ac.uk/351/1/psych_journalspr-13.pdf}}</ref> Some computer technician companies have reported that, to reduce computer rage, their technicians are trained on how to work with customers in sensitive psychological states just as much as how to diagnose and fix technical issues.<ref name=":5">{{Cite news|title = Repair Teams Try to Calm 'Computer Rage'|url = https://www.washingtonpost.com/wp-dyn/content/article/2005/04/30/AR2005043001119.html|newspaper = The Washington Post|date = 2005-05-01|access-date = 2015-11-03|issn = 0190-8286|first = Ariana Eunjung|last = Cha}}</ref>

Designing computer interfaces to display more emotional support when errors occur, or provide therapy strategies, has also been suggested as a way to mitigate computer anger and rage.<ref name=":9" /> The application of [[affective computing]] has been shown to effectively mitigate negative emotions connected to computer use. One study found that an interface that sought the user's feelings, provided [[empathy]], and validated reported emotional states significantly reduced negative emotions associated with computer frustration for users.<ref>{{Cite journal|title = This computer responds to user frustration: Theory, design, and results|journal = Interacting with Computers|date = 2002-02-01|issn = 0953-5438|pages = 119–140|volume = 14|issue = 2|doi = 10.1016/S0953-5438(01)00053-4|firstfirst1 = J.|lastlast1 = Klein|first2 = Y.|last2 = Moon|first3 = R. W.|last3 = Picard}}</ref> Another study found that when error messages contain positive wording ("Great that the computer will soon work again") compared to negative wording ("This is frustrating") or a neutral error message, users exhibited more signs of happiness.<ref>{{Cite journal|title = The effects of affective interventions in human–computer interaction|journal = Interacting with Computers|date = 2004-04-01|issn = 0953-5438|pages = 295–309|volume = 16|issue = 2|doi = 10.1016/j.intcom.2003.12.001|language = en|firstfirst1 = Timo|lastlast1 = Partala|first2 = Veikko|last2 = Surakka}}</ref>

== See also ==