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'''Firstsource Solutions Limited''' is an Indian [[business process management]] company headquartered in [[Mumbai]], [[India]]. It is owned by [[RPSG Group|RP-Sanjiv Goenka Group]].<ref name="sr">{{cite web |title=Firstsource Investor Relations - Share Information |url=https://www.firstsource.com/investor-relations/ |publisher=Firstsource.com}}</ref>
Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include financial services, telecommunications and healthcare companies. Firstsource hosts operations in India, US, UK, and the Philippines.
The company is listed on the [[Bombay Stock Exchange|Bombay]] (BSE) and [[National Stock Exchange of India]] (NSE) since 2007. In 2021 generated revenues of INR 50.8 Billion (US$685).<ref>{{Cite web |title=Firstsource Solutions Annual Report 2020-21 |url=https://www.firstsource.com/Firstsource_AnnualReport_2020-21/mobile/index.html |access-date=2022-03-17 |website=www.firstsource.com |language=en}}</ref>
== History ==
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===Public offer===
Firstsource made a public offer in February 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India on February 22, 2007.
== Corporate affairs ==
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Firstsource is managed by a leadership team with 11 members. Vipul Khanna serves as the Managing Director and Chief Executive Officer. The Board of Directors is led by Chairman Sanjiv Goenka.<ref>{{Cite web |title=Firstsource Leadership Team {{!}} Board of Directors & Senior Leadership |url=https://www.firstsource.com/leadership |access-date=2022-03-17 |website=Firstsource |language=en-US}}</ref>
=== Group Structure ===
The RP-Sanjiv Goenka Group owns a 53.96% share of Firstsource through a subsidiary.<ref name="sr" /> Firstsource expanded with the acquisition of ISGN in 2016, which was rebranded as Sourcepoint in 2019.<ref>{{cite web|title=ISGN Rebrands as Sourcepoint|url=https://nationalmortgageprofessional.com/news/70182/isgn-rebrands-sourcepoint|publisher=NationalMortgageProfessional.com}}</ref> As of March 2018, Firstsource had 15 subsidiaries and 1 associate company.
=== Shareholder structure ===
Major shareholders in Firstsource include CESC Ventures Limited (53.96%), ICICI Bank Limited (4.85%), Rakesh Jhunjhunwala (3.25%), Steinberg India Emerging Opportunities Fund Limited (1.44%), HDFC Small Cap Fund (5.33%), Mutual Funds (5.65%), foreign institutional investors (9.01%) and the remaining 16.51% is held by the public.<ref name="sr2">{{cite web |title=Firstsource Investor Relations - Share Information |url=https://www.firstsource.com/investor-relations/ |publisher=Firstsource.com}}</ref>
== Products and services ==
Firstsource is a [[business process management]] (BPM) company and offers their services in the Banking and Financial, Healthcare, Communication, Media and Technology and Diverse Industries.<ref>{{Cite web |title=Firstsource Solutions Company Profile: Acquisition & Investors {{!}} PitchBook |url=https://pitchbook.com/profiles/company/10454-59 |access-date=2022-03-17 |website=pitchbook.com |language=en}}</ref> Service sectors include Contact and Service Centers, Platform Automation and Analytics and other Business Technology Services.
== See also ==
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