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these are ordinary terms of art - they are not proper nouns, and should not be capitalised as if they were; simply being commonly abbreviated by initials does not mean the expanded term should be capitalised - the ordinary rules of English apply to it as usual |
#suggestededit-add 1.0 Tags: Mobile edit Mobile app edit Android app edit |
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{{Short description|Measure of service quality}}
In [[information technology]], a '''service level indicator''' ('''SLI''') is a measure of the [[service level]] provided by a [[service provider]] to a customer. SLIs form the basis of [[service level objective]]s (SLOs), which in turn form the basis of [[service level agreement]]s (SLAs);<ref name="sre37"/> an SLI is thus also called an '''SLA metric'''.
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