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{{short description|Key element of a service-level agreement}}
{{More citations needed|date=December 2013}}
A '''service-level objective''' ('''SLO''') is a key element of a service-level agreement (SLA) between a [[service provider]] and a [[customer]]. SLOs are agreed upon as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.
==Overview==
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