Computer telephony integration: Difference between revisions

Revision as of 08:12, 25 May 2022

Revision as of 08:19, 25 May 2022

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{{Short description|Technology that allows interactions on a telephone and a computer to be integrated or coordinated}}

{{For|the telephony API in [[Microsoft Windows]]|Telephony Application Programming Interface}}

'''Computer telephony integration''', also called '''computer–telephone integration''' or '''CTI''', is a common name for any technology that allows interactions on a [[telephone]] and a [[computer]] to be integrated or coordinated. The term is predominantly used to describe [[desktop computer|desktop]]-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic [[phone call|call]] [[routing]].

==Common functions==