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In Japan (in those firms where QFD is used) the QFD definition is more central and integrated into the product development environment. It is interesting that QFD was not developed from those organizations that invented systems engineering: Bell Labs, MIT (R&E), and several U.K. firms working on problems of telephony, networking, radar, and other communications. In the U.S., Systems Engineering became closely associated with military systems development, while in Japan, the efforts first centered on ship building (Kobe Shipyards), then transitioned to automobiles (Toyota, et al), then to other heavy industries. The emphasis on translating the customer need into products that customers will buy stems from the fact that the Japanese have a different product development environment. In the U.S., military product development often is a monopoly effort that is paid for entirely by the U.S. DoD and the products are bought entirely by the military. In Japan, the products are developed under company funds, marketed on the domestic and international markets in competition with other commodity items such as cars and heavy equipment, and are subject to the forces of the open market. Time-to-market and making no mistakes in basic concept development are key process needs/attributes that QFD addresses.
No external links???? :-(
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