Managers are a critical part of the organization's decision-making process.<ref>{{cite web |url= http://www.hup.harvard.edu/catalog.php?isbn=9780674328037 |title= The Functions of the Executive: 30th Anniversary Edition| publisher = Harvard University Press|access-date= May 6, therefore2012}}</ref> Therefore, management development is a crucial factor in improving their performance. A management development program may help reduce employee turnover, improve employee satisfaction, better able a company to track manager performance,<ref>{{cite journal |last1=Choi |first1=Youngsoo |last2=Dickson |first2=Duncan R. |title=A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level |journal=Journal of Human Resources in Hospitality & Tourism |date=8 December 2009 |volume=9 |issue=1 |pages=103–116 |doi=10.1080/15332840903336499}}</ref> improve managers' people management skills, improve management productivity and morale, and prepare managers for technological change.<ref>{{cite journal |last1=Hu |first1=Deyu |title=Building an In-house Leadership and Management Development Program |journal=Proceedings of the 2017 ACM SIGUCCS Annual Conference |date=October 2017 |pages=15–18 |doi=10.1145/3123458.3123484}}</ref>
