Help desk software: Difference between revisions

Revision as of 12:20, 21 March 2023

Revision as of 12:21, 21 March 2023

Line 1:

{{Short description|Software used by customer care operators}}

'''Help desk software''' is a [[computer program]] that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.<ref name="PC1">{{cite magazine|last=Oliver|first=Haslam|title=The Best Help Desk Software of 2015|magazine=Pcmag|date=4 September 2015|url=https://www.pcmag.com/article2/0,2817,2489457,00.asp|accessdate=11 January 2016}}</ref>

Generally, help desk software is part of an umbrella category called the service desk, which includes [[asset management]] and [[IT service management]]. Oftentimes, and the two terms are sometimes used interchangeably. Nevertheless, helpHelp desk software specifically refers to the system that addresses customer queries.

==History==