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Many of the early CTI vendors and developers have changed hands over the years. An example is Nabnasset, an [[Acton, Massachusetts]] firm that developed a [[CORBA]] based CTI solution for a client and then decided to make it into a general product. It merged with Quintus, a [[customer relationship management]] company, which went bankrupt and was purchased by Avaya Telecommunications. Smaller organisations have also survived from the early days and have leveraged their heritage to thrive. However, many of the 1980s startups that were inspired by the "[[Bell System divestiture|Bell Breakup]]" and the coming competitive telephony marketplace, did not survive the decade.
On the hardware level, there was a paradigm shift since 1993, with emerging standards from [[IETF]], which led to several new players like [[Dialogic Corporation|Dialogic]], Brooktrout (now part of Dialogic), Natural MicroSystems (also now part of Dialogic), & [[Aculab]]
Until 2011, it was the makers of telephone systems that implemented CTI technologies such as [[Telephony Application Programming Interface|TAPI]] and CSTA. But after this time, a wave of handsets become popular that were independently made. These handsets would connect to the telephone systems using standards such as [[Session Initiation Protocol|SIP]] and consumers could easily buy their telephone system from one vendor and their handsets from another. However, this situation led to poor quality CTI since the protocols (ie SIP) were not really suitable for third-party control.
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