Ashish Gupta, ex-COO of [[:de:Evalueserve|Evalueserve]] and co-founder & CEO of [https://benoriknowledge.com/ Benori Knowledge] has often been credited with coining the term. Gupta, an alumnus of the [[Indian Institute of Technology Delhi]], is also a Founder & Trustee of [[Ashoka University]] and Plaksha University, and serves on the boards of various companies. Published authors have credited him for coining the term in their works.<ref name="HRKPO">{{cite web|title=HR Practice Scenario in Indian KPOs |publisher=Global Business and Management Research: An International Journal |volume=1 |issue=2 |page=44 |date=2009 |url=http://www.universal-publishers.com/book.php?method=ISBN&book=1599428997}}</ref>
