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So, handset vendors started to add support for CTI directly. Initially this would be over proprietary HTTP methods, but in time [[uaCSTA]] (aka TR/87) became popular and by 2016 most SIP handsets support uaCSTA control. These include: [[Snom]] (the first to pioneer it), {{Ill|Yealink|zh|亿联网络}}, [[Akuvox]], Panasonic and Aastra.
==Types of CTI==
* '''Omnichannel CTI:''' The [[Omnichannel]] CTI solution seamlessly integrates various [[Communication channel|communication channels]], including voice calls, chat, email, and social media, into a unified interface. It empowers agents to handle multiple customer interactions concurrently, regardless of the channel. This solution is favored by organizations managing high volumes of interactions, aiming to provide excellent [[Customer experience|customer experiences]] across all channels.
* '''On-Premise CTI:''' On-Premise CTI solutions are hosted within the customer's [[Local area network|local network]]. They require hardware and software [[Installation (computer programs)|installations]] on the customer's infrastructure, along with ongoing maintenance and management. Typically adopted by large organizations, these systems offer greater control and customization, but they demand more resources for upgrades and upkeep.
* '''Serverless CTI:''' The Serverless CTI solution operates without dedicated infrastructure or [[Server|servers]]. It relies on [[Cloud-based software|cloud-based]] infrastructure provided by third-party service providers. This pay-as-you-go model allows users to pay only for actual usage without worrying about underlying infrastructure. It offers rapid deployment, scalability, and cost savings compared to [[On-premises software|on-premises]] solutions, making it a preferred choice for small organizations with less complex communication needs.
* '''Browser-Based CTI:''' Browser-Based CTI solutions enable the integration of [[telephony]] and computer systems via a web browser. Users can make and receive calls, send messages, and manage call-related data directly from the browser. This CTI type<ref>{{Cite web |last=Singh |first=Gyan |date=2023-02-06 |title=Enable Contact Center Transformation with Salesforce CTI Integration - Blog |url=https://www.novelvox.com/blog/enable-contact-center-transformation-with-salesforce-cti-integration/ |access-date=2023-09-21 |website=Novelvox |language=en-US}}</ref> eliminates the need for additional [[hardware]] and [[software]] installations, offering a streamlined and convenient approach to telephony integration.
==See also==
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