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Stevemcghee (talk | contribs) a first attempt to modernize the article as this term is used a lot now by SREs and this article references a much older use of the term. i can perform a larger edit all at once if that makes more sense. |
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{{More citations needed|date=December 2013}}
A '''service-level objective''' ('''SLO'''), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an [[Service Level Indicator|SLI]]."<ref>{{cite web |last1=Beyer, Jones, Petoff, Murphy |title=Site Reliability Engineering: How Google Runs Production Systems |url=https://sre.google/sre-book/service-level-objectives/ |website=Google Site Reliability Engineering |publisher=O'Reilly |access-date=9 June 2023}}</ref> An SLO is a key element of a [[Service-level agreement|service-level agreement (SLA)]] between a [[service provider]] and a [[customer]]. SLOs are agreed upon as a means of measuring the performance of the service provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.
==Overview==
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