Short code: Difference between revisions

Revision as of 18:47, 28 November 2023

Revision as of 18:48, 28 November 2023

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<blockquote>"The ''Short Code Registry''<ref>{{Cite web|url=https://usshortcodes.com/|title=Short Code Registry &#124; short code campaigns Customer engagement|website=usshortcodes.com|access-date=2020-06-02}}</ref> maintains a single database of available, reserved and registered short codes. CTIA administers the Common Short Code program, and ''iconectiv''<ref>{{Cite web|url=https://iconectiv.com/|title=Homepage &#124; iconectiv|website=iconectiv.com|access-date=2020-06-02}}</ref> became the official U.S. Short Code Registry service provider in January, 2016. For more information, please see the ''Short Code Registry’s Best Practices''<ref>{{Cite web|url=https://usshortcodes.com/about/BestPractices|title=Short Code Registry &#124; Best Practices short codes marketing campaign|website=usshortcodes.com|access-date=2020-06-02}}</ref> and the ''Short Code Monitoring Handbook''.<ref name="ctia-handbook">https://www.wmcglobal.com/storage/us_resources/ctia-short-code-monitoring-handbook-current-Short-Code-Monitoring-Handbook-v1.7.pdf {{Bare URL PDF|date=March 2022}}</ref>"<ref>{{Cite web|url=https://www.ctia.org/programs|title=Programs|website=www.ctia.org|access-date=2020-06-02}}</ref><ref>{{Cite web|url=https://www.wmcglobal.com/us-resources/ctia-short-code-monitoring-handbook-v17-march-2017-short-code-monitoring-handbook-v17|title=US Resources - WMC Global|website=www.wmcglobal.com|access-date=2020-06-02}}</ref></blockquote>

Texting "HELP" to a short code causes the short code service to return a message with terms and conditions, support information{{spaced &mdash}}; consisting of either a toll-free phone number or email address at a minimum{{spaced &mdash}}; and other information from the leaseholder of the short code.<ref>{{Cite web|url=http://support.twilio.com/hc/en-us/articles/223134847|title=Industry standards for US Short Code Terms of Service and Privacy policies|website=Twilio Support|access-date=2020-06-02}}</ref><ref>{{Cite web|url=https://www.resolver.com/legal/short-code-terms-of-service/|title=Short Code Terms of Service|access-date=2020-06-02}}</ref><!-- Message Industry standards require that a compliant response is required whenever your recipients text the keyword HELP to your short code, regardless of whether the recipient is subscribed to the program. https://support.twilio.com/hc/en-us/articles/223182208-Industry-standards-for-U-S-short-code-HELP-and-STOP --> A user can opt-out from receiving any further messages from a short code service by texting "STOP", "END", "QUIT", "CANCEL", or "UNSUBSCRIBE" to the short code; after doing so, one final message confirming the opt-out is sent.<ref>{{Cite web|url=http://support.twilio.com/hc/en-us/articles/223182208|title=Industry standards for U.S. short code HELP and STOP|website=Twilio Support|access-date=2020-06-02}}</ref><ref name="ctia-handbook" />

==See also==