Revision as of 12:45, 22 December 2023 edit 2600:1700:1890:6761:9deb:de69:c729:b51e (talk) →History: early instance was 19thh century not 20th Tag: Reverted ← Previous edit		Revision as of 12:45, 22 December 2023 edit undo Geardona (talk \| contribs) Extended confirmed users, New page reviewers, Pending changes reviewers 10,037 edits Reverting edit(s) by 2600:1700:1890:6761:9DEB:DE69:C729:B51E (talk) to rev. 1182507328 by Wehe00: Reverting good faith edits (RW 16.1) Tags: RW Undo Next edit →
Line 5: ==History== The history of help desk software dates back to the ~~19th~~20th century when businesses relied mostly on face-to-face interaction to resolve customer issues. Customers had to visit a company’s store or office with the product to get their problems solved. With the invention of the [[telephone]] in 1876 and the telephone switchboard in the 1890s, the help desk assumed a better approach. Customers were able to reach their company and voice out their problem over the phone system. During the 20th-century era, companies used mainly equipment like dictation machines, typewriters, and dumb terminals with access to a [[mainframe computer]], to address customer issues. The earliest use of computers for customer service was done through the use of mainframe software. Customers would submit paper forms or communicate their issue by phone to customer service agents who would seek avenues to handle the issues.

Help desk software: Difference between revisions