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* {{cite book |last1=Sereno |first1=Kenneth K. |last2=Mortensen |first2=C. David |editor1-last=Sereno |editor1-first=Kenneth K. |editor2-last=Mortensen |editor2-first=C. David |title=Foundations of Communication Theory |date=1970 |publisher=Harper & Row |isbn=9780060446239 |url=https://books.google.com/books?id=vQwEAQAAIAAJ |language=en |chapter=Communication Theory: Decoding-Encoding |pages=122–3}}
* {{cite journal |last1=Shannon |first1=C. E. |title=A Mathematical Theory of Communication |journal=Bell System Technical Journal |date=July 1948 |volume=27 |issue=3 |pages=379–423 |doi=10.1002/j.1538-7305.1948.tb01338.x}}
* {{cite journal |last1=Stead |first1=Bette Ann |title=Berlo's Communication Process Model as Applied to the Behavioral Theories of Maslow, Herzberg, and McGregor |journal=The Academy of Management Journal |date=1972 |volume=15 |issue=3 |pages=389–394
* {{cite book |last1=Steinberg |first1=Sheila |title=Introduction to Communication Course Book 1: The Basics |date=1995 |publisher=Juta and Company Ltd |isbn=9780702136498 |pages=18 |url=https://books.google.com/books?id=VPs3kidEqXYC&pg=PA18 |language=en}}
* {{cite book |last1=Steinberg |first1=Sheila |title=An Introduction to Communication Studies |date=2007 |publisher=Juta and Company Ltd |isbn=9780702172618 |url=https://books.google.com/books?id=g8GRgXYeo_kC |language=en}}
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