Content deleted Content added
add terms w c/e |
add {one source} |
||
Line 1:
{{Short description|Measure of service quality}}
{{one source|date=July 2024}}
In [[information technology]], a '''service level indicator''' ('''SLI''') is a measure of the [[service level]] provided by a [[service provider]] to a customer. SLIs form the basis of [[service level objective]]s (SLOs), which in turn form the basis of [[service level agreement]]s (SLAs);<ref name="sre37"/> an SLI can be called an '''SLA metric''' (also ''customer service metric'', or simply ''service metric'').
| |||