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| logo_caption = Logo since 2019
| type = [[Subsidiary]] (2008)
| ISIN = <!-- {{ISIN|sl=n|pl=y|...}} -->
| industry = {{Unbulleted list
| [[Information technology|Information Technology]]
| [[Software industry|Software (Telecom)]]
}}
| genre = {{Unbulleted list
| [[Business support system|Business Support System (BSS)]]
| [[Operations support system|Operations Support System (OSS)]]
}}
| founded = {{Start date and age|1993}} in [[Waltham, Massachusetts]]<ref name=PitchBook1 />
| founder = {{Unbulleted list
|Bonnie Ward
|Michael Feinberg
}}
| hq_location = 95 Sawyer Road<ref name=PitchBook1 />
| hq_location_city = [[Waltham, Massachusetts]]
| hq_location_country= [[United States]]
| area_served = Worldwide
| num_locations=
| num_locations_year= <!-- Year of num_locations data (if known) -->
| key_people = {{Unbulleted list
|Andrew Feinberg ([[Chair (officer)|Chair]] & [[Chief executive officer|CEO]])<ref name=PitchBook1 /><ref name=cw />
| Kelly Thoms ([[Chief human resources officer|CPO]])
| Bob Titus ([[Chief technology officer|CTO]])
| Frank DeTraglia ([[Chief customer officer|CCO]])
}}
| products = [[OSS/BSS]] Software for [[Telephone company|CSPs]]
| services = {{Unbulleted list
| [[Consultant|Consulting]]
| [[Managed services|Managed Services]]
| Operations & Maintenance
| [[Outsourcing]]
| Solution Delivery
}}
| num_employees= 8,844<ref name=PitchBook1 />
| num_employees_year= 2023
| parent = [[NEC|NEC Corporation]] (2008 {{En dash}} ''present'')
| website = {{Official URL}}
Line 43 ⟶ 47:
}}
'''Netcracker Technology Corporation''', a [[subsidiary|wholly owned subsidiary]] of [[NEC Corporation]], provides [[Information technology]] (IT) solutions, products and professional services
==History==
Founded in 1993, the company provides [[wikt:full-stack|full-stack]] [[OSS/BSS]] solutions to [[communications service
On October 21, 2008, '''NEC Corporation''' acquired Netcracker for about {{currency|300 million|USD|passthrough=yes}} making it a wholly owned subsidiary of NEC.<ref name=PitchBook1 /><ref name=mergr1>{{Citation |title= NEC Acquires Netcracker Technology |url= https://mergr.com/nec-acquires-netcracker-technology |access-date= July 6, 2024 |website= Mergr.com}}</ref><ref name=clever>{{Citation |title= Netcracker Technology |url= https://www.cleverism.com/company/netcracker-technology/ |website= Cleverism.com}}</ref> According to online publication, ComputerWorld, the acquisition would expand NEC's offerings to several more industries including Internet Service Providers, broadband network companies and large-business service companies. The expansion is due to Netcracker's telecommunication provider customer base. NEC was expecting the acquisition to generate {{currency|1.9 billion|USD|passthrough=yes}} over the following 5 years through providing services to international carriers.<ref name=cw>{{Citation |title= NEC to acquire NetCracker for $300 million |last= Gross |first= Grant |url= https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html |date= June 29, 2008 |access-date= July 10, 2024 |website= Computerworld}}</ref>
===Acquisitions===
* 2004 {{En dash}} Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering and IT consulting.<ref name=PitchBook2>{{Citation |url= https://pitchbook.com/profiles/company/185740-93#overview |title= Firma AVD |access-date= August 29, 2024 |website= PitchBook}}</ref><ref name=FL>{{Citation |url= https://www.thefreelibrary.com/NetCracker+acquires+professional+services+firm+Firma+AVD.-a0124180972 |title= NetCracker acquires professional services firm Firma AVD |access-date= August 29, 2024 |website= TheFreeLibrary}}</ref>
* 2011 {{En dash}} [[Subex|Subex's]] activation business, including Subex's NetProvision, NetOptimizer, Vector products and associated business.<ref>{{cite web |title= NetCracker acquisition sees Subex bidding farewell to Syndesis |last= Dye |first= Mark |url= https://www.vanillaplus.com/2011/09/20/1447-netcracker-acquisition-sees-subex-bidding-farewell-to-syndesis/ |website= Vanilla+ |date= September 20, 2011 |access-date= July 10, 2024 |quote= The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.}}</ref><ref>{{Citation |title= Subex sells service fulfilment business to NetCracker |last= Middleton |first= James |url= https://www.telecoms.com/5g-6g/subex-sells-service-fulfilment-business-to-netcracker#close-modal |date= September 21, 2011 |access-date= July 10, 2024 |website= Telecoms.com}}</ref><ref>{{Citation |title= Netcracker Announces Agreement to Acquire Subex’s Activation Business |url= https://www.businesswire.com/news/home/20110919006882/en/NetCracker-Announces-Agreement-Acquire-Subex%E2%80%99s-Activation-Business |date= September 19, 2011 |access-date= July 5, 2024 |website= BusinessWire.com}}</ref>
* 2012 {{En dash}} Global Information Management division of [[Convergys]]<ref>{{Citation |title= NEC Announces Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business Support Systems (BSS) |url= https://www.nec.com/en/press/201203/global_20120322_02.html |date= March 22, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref>{{Citation |title= NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business |url= https://www.nec.com/en/press/201205/global_20120517_02.html |date= May 16, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref>{{Citation |title= NEC wraps up its purchase of Convergys' IM business |last= Buckley |first= Sean |url= https://www.fierce-network.com/telecom/nec-wraps-up-its-purchase-convergys-im-business |date= May 17, 2012 |access-date= July 10, 2024 |website= Fierce Network}}</ref>
* 2016 {{En dash}} CoralTree Systems, a systems integrator and service provider<ref>{{Citation |title= Netcracker Acquires CoralTree Systems |url= https://www.capacitymedia.com/article/29ot865vu8akt0jzxlyps/news/netcracker-acquires-coraltree-systems |website= CapacityMedia.com |date= July 13, 2016 |access-date= July 10, 2024}}</ref><ref>{{Citation |title= Netcracker Acquires CoralTree Systems |url= http://www.businesswire.com/news/home/20160712006099/en/Netcracker-Acquires-CoralTree-Systems |website= BusinessWire.com |date= July 12, 2016 |access-date= July 5, 2024}}</ref>
==Products and Services==
{{More citations needed section|date=July 2024}}
===Products===
* [[Cloud computing|Cloud]] & [[Analytics]]
Line 136 ⟶ 68:
===Managed Services===
* Support and maintenance
* [[Cloud computing|Cloud Operations]]
* [[Business process management|Business Process]] [[outsourcing]]
===Professional Services===
* [[Business consultant|Business]] & [[Technology Consulting]]
* [[End-to-end principle|End-to-End]] [[Program management|Program]] Delivery
* [[DevOps]] Enablement
* [[Computer security|Security]] services
* Training Services
==Achievements==
===Patents===
A search of patents where Netcracker Technology Corporation is the "assignee" reveals the company holds several patents, including:
{| class="wikitable sortable"
|+ style="text-align: left;" | Patents Held
|-
! scope="col" | Patent #
! scope="col" | Date Applied
! scope="col" | Date Granted
! scope="col" | Title
! scope="col" | Anticipated Expiration
|-
| US20220292555A1 || April 4, 2022 || (Pending) || Systems and methods for generating and presenting an electronic bill in a bill timeline view || (Pending)<ref>{{Citation |url= https://patents.google.com/patent/US20220292555A1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Systems and methods for generating and presenting an electronic bill in a bill timeline view |website= Google Patents}}</ref>
|-
| US10547497B1 || December 30, 2016 || January 28, 2020 || Methods and systems for providing predictive rating using a buffer || July 22, 2037<ref>{{Citation |url= https://patents.google.com/patent/US10547497B1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Methods and systems for providing predictive rating using a buffer |website= Google Patents}}</ref>
|-
| US10827079B1 || December 30, 2016 || November 3, 2020 || Methods and systems for reducing data traffic flow between a network and an online charging system || July 29, 2037<ref>{{Citation |url= https://patents.google.com/patent/US10827079B1/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Methods and systems for reducing data traffic flow between a network and an online charging system |website= Google Patents}}</ref>
|-
| US11308072B2 || June 17, 2016 || April 19, 2022 || Declarative and unified data transition || November 9, 2029<ref>{{Citation |url= https://patents.google.com/patent/US11308072B2/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Declarative and unified data transition |website= Google Patents}}</ref>
|-
| US10504128B2 || March 28, 2016 || December 10, 2019 || Systems and methods for improved billing and ordering || July 17, 2031<ref>{{Citation |url= https://patents.google.com/patent/US10504128B2/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Systems and methods for improved billing and ordering |website= Google Patents}}</ref>
|-
| US8688410B2 || March 31, 2011 || April 1, 2014 || Cable management and inventory enhancement || May 12, 2032<ref>{{Citation |url= https://patents.google.com/patent/US8688410B2/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Cable management and inventory enhancement |website= Google Patents}}</ref>
|-
| US8897174B2 || September 18, 2009 || November 25, 2014 || Network configuration management || July 11, 2030<ref>{{Citation |url= https://patents.google.com/patent/US8897174B2/en?assignee=Netcracker+Technology+Corp. |access-date= August 29, 2024 |title= Network configuration management |website= Google Patents}}</ref>
|}
===Industry awards===
====Frost & Sullivan Technology Innovation Leadership Award====
* Global OSS/BSS (2023)<ref name=nc3>{{Citation |title= Netcracker Receives Global and Asia-Pacific OSS/BSS Awards from Frost & Sullivan |url= https://www.netcracker.com/news/press-releases/netcracker-receives-global-and-asia-pacific-oss/bss-awards-from-frost-and-sullivan.html |date= November 28, 2023 |access-date= July 6, 2024 |website= Netcracker.com}}</ref>
* Asia-Pacific OSS/BSS (2023)<ref name=nc3 /><ref>{{cite web |last= Eleven |first= Otis |title= Netcracker Receives Global And Asia-Pacific OSS/BSS Awards From Frost & Sullivan |url= https://medium.com/@elevenotis/netcracker-receives-global-and-asia-pacific-oss-bss-awards-from-frost-sullivan-f772712a8e67 |website= Medium |access-date= July 10, 2024 |date= November 29, 2023}}</ref>
====FutureNet World Awards====
* The Automation Solution Award (2024)<ref name=nc2>{{Citation |title= Netcracker Receives Awards for Achievements in Customer Experience and Automation from FutureNet World |url= https://www.netcracker.com/news/press-releases/netcracker-receives-awards-for-achievements-in-customer-experience-and-automation-from-futurenet-world.html |date= May 22, 2024 |access-date= July 6, 2024 |website= Netcracker.com}}</ref>
* The Customer Experience Award (2024)<ref name=nc2 />
===
* New Product Award – Subscription Billing Solution (2024)<ref name=nc1>{{
|
* Mobile Operations Management Solution (2024)<ref name=nc1 />
* Telecommunication - Product (2024)<ref name=nc1 />
===
* Most Impactful Service Automation Vendor (2023)<ref name=nc4>{{Citation |title= Netcracker Receives MEF Excellence Award for Most Impactful Service Automation Vendor |url= https://www.netcracker.com/news/press-releases/netcracker-receives-mef-excellence-award-for-most-impactful-service-automation-vendor.html |date= October 18, 2023 |access-date= July 6, 2024 |website= Netcracker.com}}</ref>
===
* Best AI Use for Network Monetization – Global (2023)<ref name=nc5>{{Citation |title= Netcracker Wins Telecom Review Excellence Award for Best Global Digital Transformation Provider |url= https://www.netcracker.com/news/press-releases/netcracker-wins-telecom-review-excellence-award-for-best-global-digital-transformation-provider.html |date= March 8, 2023 |access-date= July 7, 2024 |website= Netcracker.com }}</ref><ref name="TelReview2023">{{cite web |title= Telecom Review Excellence Awards 2023: Meet the Winners |url= https://www.telecomreview.com/articles/reports-and-coverage/7632-telecom-review-excellence-awards-2023-meet-the-winners |website= Telecom Review |access-date= July 10, 2024 |date= December 8, 2023 |quote= With its remarkable ability to create new content and engage in powerful human-like interactions, generative AI (GenAI) has the potential to dramatically enhance business and operational efficiency and usher in a new era of customer satisfaction across the telecom industry. Netcracker has proved this by producing the best AI use case for network monetization}}</ref>
* Best BSS Solution – Global (2023)<ref name=TelReview2023 />
* Best Global Digital Transformation Provider (2022)<ref name=TelReview2022>{{cite web |title= Presenting the Winners of Telecom Review Excellence Awards 2022 |url= https://www.telecomreview.com/articles/reports-and-coverage/6598-presenting-the-winners-of-telecom-review-excellence-awards-2022
|website= Telecom Review |access-date= July 10, 2024 |date= December 9, 2022 |quote= Their full suite of pre-integrated solutions, precise delivery and extensive expertise will enable them to sustain rapid growth, achieve improved customer experience and deliver new innovative products in the 5G era}}</ref>
===
* BSS/OSS Transformation Excellence (2023)<ref name=nc6>{{Citation |title= Netcracker Wins Glotel Awards for BSS/OSS Transformation Excellence and Best Digital Transformation Project |url= https://www.netcracker.com/news/press-releases/netcracker-wins-glotel-awards-for-bss/oss-transformation-excellence-and-best-digital-transformation-project.html |date= February 16, 2023 |access-date= July 7, 2024 |website= Netcracker.com}}</ref><ref>{{cite web |last= Bicheno
|first= Scott |title= 2023 Global Telecoms Awards winners announced |url= https://www.telecoms.com/communications-service-provider/2023-global-telecoms-awards-winners-announced |website=Telecoms.com |access-date= July 10, 2024 |date= November 30, 2023 |quote= Progressing Monetization and Mobile Money}}</ref>
* Best Digital Transformation Project (2022<ref name="Bicheno2">{{cite web |last1=Bicheno |first1=Scott |title=2022 Global Telecom Awards winners revealed |url=https://www.telecoms.com/enterprise-telecoms/2022-global-telecom-awards-winners-revealed |website=Telecoms.com |access-date=July 10, 2024 |date=December 1, 2022}}</ref> & 2023<ref name=nc6 />)
* BSS/OSS transformation excellence (2022)<ref name=Bicheno2 />
===
* 5G Innovator of the Year (2022)<ref>{{cite web |last= Bayat |first= Ehsan |title= These 3 Operators Won at the 2022 Telecoms World Middle East Awards |url= https://ehsanbayat.com/these-3-operators-won-at-the-2022-telecoms-world-middle-east-awards/ |access-date= July 10, 2024 |date= October 11, 2022}}</ref><ref name="SalesTech">{{cite web |title=Netcracker Wins Awards for Virtualization and 5G Innovator of the Year
|url=https://salestechstar.com/digital-workspace-platforms/netcracker-wins-awards-for-virtualization-and-5g-innovator-of-the-year/ |website=SalesTechSeries |access-date=July 10, 2024 |date=June 1, 2022 |quote=The awards, for Virtualization & Cloud leadership and 5G Innovator of the Year, validate Netcracker’s many projects in the Middle East region...}}</ref>
* Virtualization & Cloud Leadership (2022)<ref name=SalesTech />
===
* Excellence in Customer Experience (2024)<ref name="TMF1">{{cite web |title= From Transformative Customer Programs to Integrated IoT, AI and 5G Solutions – meet the 17th Annual TM Forum Excellence Awards Winners |url= https://www.tmforum.org/press-and-news/from-transformative-customer-programs-to-integrated-iot-ai-and-5g-solutions-meet-the-17th-annual-tm-forum-excellence-awards-winners/ |website= TMForum |access-date= July 10, 2024 |date= June 18, 2024}}</ref>
* Operational Transformation and Agility Award (2018 & 2019)<ref name="TMF2">{{cite web |title= Excellence Awards 2019 Winners |url= https://www.tmforum.org/about-tm-forum/awards-and-recognition/excellence-awards/past-winners/ |website= TMForum |access-date= July 10, 2024}}</ref>
* Outstanding Contribution to Enabling Improved Business Agility Award (2016 & 2017)<ref name=TMF2 />
* Customer Centricity – Solution Provider Award (2015)<ref name=TMF2 />
* TM Forum Best Practices Award – Supplier / System Integrator (2009)<ref name=TMF2 />
===
* Champion Partner of the Year (2023)<ref name=nc7>{{Citation |title= Netcracker Receives Vodafone Oman’s Chairman Award for Champion Partner of the Year |url= https://www.netcracker.com/news/press-releases/netcracker-receives-vodafone-oman’s-chairman-award-for-champion-partner-of-the-year.html |date= March 29, 2023 |access-date= July 7, 2024 |website= Netcracker.com}}</ref><ref>{{cite web |title= A Partner From Day One: Vodafone Oman Recognizes Netcracker’s Key Contributions |url= https://www.telecomreview.com/articles/telecom-operators/6922-a-partner-from-day-one-vodafone-oman-recognizes-netcracker-s-key-contributions |website= Telecom Review |access-date= July 10, 2024 |date= March 30, 2023}}</ref>
==See also==
{{Portalbar|Companies|Telecommunication
==References==
Line 295 ⟶ 159:
==External links==
{{Official website}}
{{NEC Corporation|state=collapsed}}
{{DEFAULTSORT:Netcracker}}
[[Category:Companies established in 1993]]
[[Category:
[[Category:Software companies of the United States]]
[[Category:Software companies based in Massachusetts]]
[[Category:Business software companies]]
[[Category:Networking software companies]]
[[Category:Telecommunications systems]]
[[Category:Information technology company headquarters in the United States]]
[[Category:International information technology consulting firms]]
[[Category:American subsidiaries of foreign companies]]
[[Category:NEC Corporation]]
[[Category:NEC acquisitions]]
[[Category:NEC subsidiaries]]
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