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Founded in 1993, the company provides [[wikt:full-stack|full-stack]] [[OSS/BSS]] solutions to [[communications service provider]]s.<ref name=PitchBook1>{{Citation |url= https://pitchbook.com/profiles/company/94460-59 |title= Netcracker Technology |access-date= August 28, 2024 |website= PitchBook}}</ref> Netcracker has since expanded into cloud-native, [[Microservices|microservices-based]] solutions,<ref name=appsource /> [[virtualization]], [[automation]], [[generative artificial intelligence]] (GenAI)<ref name="TelReview2023" /> and [[Digital Satellite Service]] solutions.
On October 21, 2008, '''NEC Corporation''' acquired Netcracker for about {{currency|300 million|USD|passthrough=yes}} making it a wholly owned subsidiary of NEC.<ref name=PitchBook1 /><ref name=mergr1>{{Citation |title= NEC Acquires Netcracker Technology |url= https://mergr.com/nec-acquires-netcracker-technology |access-date= July 6, 2024 |website= Mergr.com}}</ref><ref name=clever>{{Citation |title= Netcracker Technology |url= https://www.cleverism.com/company/netcracker-technology/ |website= Cleverism.com|date= October 11, 2016 }}</ref> According to online publication, ''ComputerWorld'', the acquisition would expand NEC's offerings to several more industries including Internet Service Providers, broadband network companies and large-business service companies. The expansion is due to Netcracker's telecommunication provider customer base. NEC was expecting the acquisition to generate {{currency|1.9 billion|USD|passthrough=yes}} over the following 5 years through providing services to international carriers.<ref name=cw>{{Citation |title= NEC to acquire NetCracker for $300 million |last= Gross |first= Grant |url= https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html |date= June 29, 2008 |access-date= July 10, 2024 |website= Computerworld}}</ref>
===Acquisitions===
* 2004 {{En dash}} Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering and IT consulting.<ref name=PitchBook2>{{Citation |url= https://pitchbook.com/profiles/company/185740-93#overview |title= Firma AVD |access-date= August 29, 2024 |website= PitchBook}}</ref><ref name=FL>{{Citation |url= https://www.thefreelibrary.com/NetCracker+acquires+professional+services+firm+Firma+AVD.-a0124180972 |title= NetCracker acquires professional services firm Firma AVD |access-date= August 29, 2024 |website= TheFreeLibrary}}</ref>
* 2011 {{En dash}} [[Subex|Subex's]] activation business, including Subex's NetProvision, NetOptimizer, Vector products and associated business.<ref name=vanilla>{{cite web |title= NetCracker acquisition sees Subex bidding farewell to Syndesis |last= Dye |first= Mark |url= https://www.vanillaplus.com/2011/09/20/1447-netcracker-acquisition-sees-subex-bidding-farewell-to-syndesis/ |website= Vanilla+ |date= September 20, 2011 |access-date= July 10, 2024 |quote= The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.}}</ref><ref name=middleton>{{Citation |title= Subex sells service fulfilment business to NetCracker |last= Middleton |first= James |url= https://www.telecoms.com/5g-6g/subex-sells-service-fulfilment-business-to-netcracker#close-modal |date= September 21, 2011 |access-date= July 10, 2024 |website= Telecoms.com}}</ref><ref name=bw1>{{Citation |title= Netcracker Announces Agreement to Acquire
* 2012 {{En dash}} Global Information Management division of [[Convergys]]<ref name=nec1>{{Citation |title= NEC Announces Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business Support Systems (BSS) |url= https://www.nec.com/en/press/201203/global_20120322_02.html |date= March 22, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name=nec2>{{Citation |title= NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business |url= https://www.nec.com/en/press/201205/global_20120517_02.html |date= May 16, 2012 |access-date= July 10, 2024 |website= NEC.com}}</ref><ref name=fn>{{Citation |title= NEC wraps up its purchase of Convergys' IM business |last= Buckley |first= Sean |url= https://www.fierce-network.com/telecom/nec-wraps-up-its-purchase-convergys-im-business |date= May 17, 2012 |access-date= July 10, 2024 |website= Fierce Network}}</ref>
* 2016 {{En dash}} CoralTree Systems, a systems integrator and service provider<ref name=cm>{{Citation |title= Netcracker Acquires CoralTree Systems |url= https://www.capacitymedia.com/article/29ot865vu8akt0jzxlyps/news/netcracker-acquires-coraltree-systems |website= CapacityMedia.com |date= July 13, 2016 |access-date= July 10, 2024}}</ref><ref name=bw2>{{Citation |title= Netcracker Acquires CoralTree Systems |url= http://www.businesswire.com/news/home/20160712006099/en/Netcracker-Acquires-CoralTree-Systems |website= BusinessWire.com |date= July 12, 2016 |access-date= July 5, 2024}}</ref>
===Enhanced Security Plan Agreement===
On December 11, 2017, the [[United States Department of Justice]] announced in a press release a mutual agreement was reached with Netcracker regarding enhanced security protocols in software development.<ref name=doj>{{Citation |url= https://www.justice.gov/opa/pr/national-security-division-announces-agreement-netcracker-enhanced-security-protocols |title= National Security Division Announces Agreement with Netcracker for Enhanced Security Protocols in Software Development |website= Justice.gov |date= December 11, 2017 |access-date= August 30, 2024}}</ref> One primary finding that led to the agreement was Netcracker's use of a global technical workforce creating concerns for security of [[Information sensitivity#Personal and private information|sensitive individual data]], [[Information sensitivity#Digital sensitive information|sensitive network data]], and [[Infrastructure#Communications|domestic communications infrastructure]]. This concern was considered ''critical'' in light of "the cyber threat posed by foreign government agencies and cyber criminals".<ref name=doj2 /> The agreement would enhance security of U.S. [[telecommunications network]]s limiting information sent to, stored in, or accessed from overseas locations. Under the non-prosecution and security agreement,<ref name=doj2>{{Citation |url= https://www.justice.gov/media/924701/dl?inline |format= PDF |title= Netcracker Technology Corporation Non-Prosecution and Security Agreement |date= December 6, 2017 |access-date= September 5, 2024}}</ref> Netcracker would designate a Security Director and create/implement a security policy detailing specific procedures to comply with the plan.<ref name=doj3>{{Citation |url= https://www.justice.gov/file/1017066/dl |format= PDF |title= Enhanced Security Plan for U.S.-Based
==Products and Services==
{{More citations needed section|date=September 2024}}
As a software engineering company, Netcracker offers network solutions to optimize network communications and operations.<ref name=doj2 /> Globally, Netcracker provides the following products and services to more than 280 communications service provider and cable provider customers.<ref name=6sense>{{Citation |url= https://6sense.com/tech/unified-communications/netcracker-market-share |title= Netcracker |website= 6Sense |access-date= August 30, 2024 |quote= Around the world in 2024, over 287 companies have started using Netcracker as Unified Communications tool}}</ref><ref name=sp>{{Citation |url= https://www.silver-peak.com/company/tech-partners/nfv/necnetcracker |title= Technology Alliances NFV - NEC/Netcracker |website= SilverPeak |date= July 11, 2017 |access-date= August 30, 2024 |quote= ...a forward-looking software company, offering mission-critical solutions to service providers around the globe}}</ref>
===Products===
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* Technology Innovation Leadership – Global OSS/BSS (2023)<ref name=techdogs /><ref name=Frost1 />
* Company of the Year – Asia-Pacific OSS BSS Industry (2022)<ref name=Frost3>{{Citation |url= https://www.frost.com/analytics/best-practices-recognition/2022-award-recipients/ |title= Frost & Sullivan 2022 Award Recipients |website= Frost & Sullivan |access-date= September 5, 2024}}</ref>
* Company of the Year – Asia-Pacific OSS BSS Industry – ''Excellence in Best Practices'' (2021)<ref name=Frost>{{Citation |url= https://www.frost.com/wp-content/uploads/2021/09/2021-Award-Write-Up-Netcracker-Technology.pdf
* Global OSS/BSS Technology Innovation Award (2021)<ref name=Frost2>{{Citation |url= https://www.frost.com/news/frost-sullivan-recognizes-netcracker-with-2021-global-oss-bss-technology-innovation-award/
|title= Frost & Sullivan recognizes Netcracker with 2021 Global OSS/BSS Technology Innovation Awardfor Enabling Communication Service Providers with Its Cloud-Native, Full-Stack BSS/OSS Solution
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'''FutureNet World Awards'''
* The Customer Experience Award (2024)<ref name=Future>{{Citation |url= https://futurenetworld.net/events/futurenet-world-2024/event-awards/ |title= FutureNet World Awards |website= FutureNet World |access-date= September 5, 2024}}</ref><ref name=Future1>{{Citation |url= https://futurenetworld.net/automation-and-sustainability/crowning-glory-futurenet-world-announces-2024-award-winners/2024/05/ |title= Crowning glory: FutureNet World announces 2024 Award winners |website= FutureNet World |date= May 3, 2024 |access-date= September 5, 2024}}</ref>
* The Automation Solution Award (2023)<ref name=Future2>{{Citation |url= https://futurenetworld.net/automation-and-sustainability/futurenet-world-2023-awards-the-winners-who-cleared-the-ever-higher-bar/2023/06/ |title= FutureNet World 2023 Awards – The winners who cleared the ever-higher bar |website= FutureNet World |date= June 3, 2023 |access-date= September 5, 2024 |quote= The Automation Solution Award was won by Netcracker Technology for its cloud-native Network Domain Orchestration (NDO).}}</ref><ref name=Future3>{{Citation |url= https://futurenetworld.net/events/futurenet-world-2023/event-awards/ |title= FutureNet World Awards |website= FutureNet World |access-date= September 5, 2024}}</ref>
'''Gold Stevie Awards'''
The American Business Awards – ''Product Management & New Product Awards'' – 2024<ref name=Stevie2>{{Citation |url= https://stevieawards.com/aba/product-management-new-product-awards |title= Product Management & New Product Awards |website= Stevie Awards |date= May 2, 2019 |access-date= September 5, 2024}}</ref>
* Product Management Category – Telecommunications – Product
* Business Technology Category – Mobile Operations Management Solution
* Business Technology Category – Subscription Billing Solution
The International Business Awards – ''New Product Awards'' – 2024<ref name=Stevie1>{{Citation |url= https://stevieawards.com/iba/new-product-awards-category-winners-0 |title= The International Business Awards – New Product Awards Category Winners |website= Stevie Awards |date= August 12, 2019 |access-date= September 5, 2024}}</ref>
* Product & Service Category – Telecommunications – Product
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'''Vodafone Oman’s Chairman Award'''
* Champion Partner of the Year (2023)<ref name=TelReview4>{{Citation |title= A Partner From Day One: Vodafone Oman Recognizes
'''Pipeline Innovation Awards'''<ref name=Pipe>{{Citation |url= https://www.pipelinepub.com/info/awards/winners.php |title= Pipeline's Innovation Awards |website= Pipeline Magazine |access-date= September 5, 2024}}</ref>
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