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=== The Juran Model ===
In the early 1970s, Dr. Joseph M. Juran was one of the few experts at the time who taught Japanese business leaders how to improve quality. As more companies began to adopt the methods of Juran, W. [[W. Edwards Deming|Edwards Deming,]] and others, Toyota'
According to Juran's Model, there are five key components fundamental to operational excellence:<ref name="juranwhat" />
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