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{{technical|date=January 2025}}
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'''Computer user satisfaction''' is the systematic [[measurement]] and evaluation of how well a [[computer system]] or [[computer application|application]] fulfills the needs and expectations of individual users. While sometimes referred to as '''System Satisfaction'''—especially when examining broader user groups or entire [[customer]] bases—it is also known simply as '''User Satisfaction''' in other contexts. These related terms can vary in scope, survey depth, [[anonymity]], and in how the findings are applied or translated to value.
Evaluating [[user satisfaction]] helps gauge product stability, track industry trends, and measure overall user contentment. These insights are valuable for [[Strategic management|business strategy]], [[market research]], and sales forecasting, as they enable organizations to preempt dissatisfaction and protect their [[market share]] and revenue by addressing issues before they escalate.
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