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Line 34: Mullany, Tan, and Gallupe (2006) claim that user satisfaction is chiefly influenced by prior experience with the system or an analogue. Conversely, motivation, they suggest, is based on beliefs about the future use of the system (Mullany et al., 2006). User information satisfaction remains an important area of research despite the lack of a clear consensus as to how, or even if, it can be defined and gauged. Further, the presence of conflicting views can be interpreted to imply that due to the complex nature of human psychology, UIS cannot be predicted by singular variables, leaving an open problem for future study as to what method could be predictive of UIS. ==A lack of theoretical underpinning==

Computer user satisfaction: Difference between revisions