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==The Problem of Defining Computer User Satisfaction==
In the literature, there are a variety of terms for computer user satisfaction (CUS): "user satisfaction" and "user information satisfaction," (UIS) "system acceptance,"<ref>{{Cite journal |last=Igersheim |first=Roy H. |date=1976-06-07 |title=Managerial response to an information system |url=https://dl.acm.org/doi/10.1145/1499799.1499918 |journal=Proceedings of the June 7-10, 1976, national computer conference and exposition |series=AFIPS '76 |___location=New York, NY, USA |publisher=Association for Computing Machinery |pages=877–882 |doi=10.1145/1499799.1499918 |isbn=978-1-4503-7917-5}}</ref> "perceived usefulness,"<ref>{{Cite journal |last=Larcker |first=David F. |last2=Lessig |first2=V. Parker |date=1980 |title=Perceived Usefulness of Information: A Psychometric Examination |url=https://onlinelibrary.wiley.com/doi/10.1111/j.1540-5915.1980.tb01130.x |journal=Decision Sciences |language=en |volume=11 |issue=1 |pages=121–134 |doi=10.1111/j.1540-5915.1980.tb01130.x |issn=1540-5915}}</ref> "MIS appreciation,"<ref>{{Cite journal |last=Swanson |first=E. Burton |date=1 October 1974 |title=Management Information Systems: Appreciation and Involvement |url=https://pubsonline.informs.org/doi/10.1287/mnsc.21.2.178 |journal=Management Science |volume=21 |issue=2 |pages=178–188 |doi=10.1287/mnsc.21.2.178 |issn=0025-1909 |via=InformsPubsOnLine}}</ref> "feelings about information system's,"<ref>{{Cite journal |last=Maish |first=Alexander M. |date=March 1979 |title=A User's Behavior toward His MIS |url=https://www.jstor.org/stable/249147?origin=crossref |url-status=dead |journal=MIS Quarterly |volume=3 |issue=1 |pages=39–52 |doi=10.2307/249147 |issn=0276-7783 |via=JSTOR}}</ref> and "system satisfaction"<ref>{{Cite journal |last=Khalifa |first=Mohamed |last2=Liu |first2=Vanessa |date=2004-01-01 |title=The State of Research on Information System Satisfaction |url=https://aisel.aisnet.org/jitta/vol5/iss4/4/ |journal=Journal of Information Technology Theory and Application (JITTA) |volume=5 |issue=4 |issn=1532-4516}}</ref>. For our purposes, we will refer to CUS, or user satisfaction.
|last1 = Ang
|first1 = James
|last2 = Koh
|first2 = Stella
|date = June 1997
|title = Exploring the relationships between user information satisfaction and job satisfaction
|journal = International Journal of Information Management
|volume = 17
|issue = 3
|pages = 169-177
|doi = 10.1016/S0268-4012(96)00059-X
}}</ref> This means that CUS may differ in meaning and significance dependent on the author's definition. In other words, users who are satisfied with a system according to one definition and measure may not be satisfied according to another, and vice versa.
According to Doll and Torkzadeh, CUS is defined as the opinion of the user about a specific computer application that they use. Ives and colleagues defined CUS as "the extent to which users believe the information system available to them meets their information requirements."<ref name="DollTorkzadeh1988">{{cite journal
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