Short code: Difference between revisions

Revision as of 13:25, 25 February 2025

Revision as of 13:56, 25 February 2025

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=== United States ===

Standard, interoperable short codes in the U.S. are five or six digits long,<ref name="uss-csc">{{cite web |url=http://www.usshortcodes.com/csc_press053106.html |title=Common Short Code Administration Announces Open Registration of 6-Digit Codes |publisher=CTIA |work=Press Release |date=2006-05-31 |url-status=dead |archive-url=https://web.archive.org/web/20060714184421/https://www.usshortcodes.com/csc_press053106.html |archive-date=2006-07-14 }}</ref> never start with 1, and only work in the U.S.<ref name="uss-faq">{{cite web |url=https://usshortcodes.com/faqs |title=Short Code Registry &#124; FAQs |website=usshortcodes.com |url-status= |archive-url= |archive-date= |access-date=2020-06-02 }}</ref> They are leased by the short code program's registry service provider [[iconectiv]], under a deal with the [[Common Short Code Administration]]<ref name="justia">{{cite web |url=http://trademarks.justia.com/784/34/csca-common-short-code-78434150.html |title=CSCA COMMON SHORT CODE ADMINISTRATION Trademark of CTIA - THE WIRELESS ASSOCIATION - Registration Number 3081719 - Serial Number 78434150 :: Justia Trademarks |website=trademarks.justia.com |url-status= |archive-url= |archive-date= |access-date=2020-06-02 }}</ref> and [[Cellular Telecommunications & Internet Association|CTIA]].<ref name="wirelessweek"/> It costs twice as much to choose a specific code as it does to get one that is randomly assigned.<ref name="wirelessweek">{{cite web |url=http://www.wirelessweek.com/news/2007/04/decoding-short-codes |title=Decoding Short Codes |work=WirelessWeek |date=2007-04-15 |last=Alleven |first=Monica |url-status= |archive-url= |archive-date= }}</ref> Some carriers assign a subset of their carrier-specific codes to third parties.<ref name="Short1">{{cite web |url=https://www.ctia.org/news/ctia-announced-new-strategic-partner-iconectiv-for-common-short-code-registry-services |title=CTIA Announced New Strategic Partner iconectiv for Common Short Code Registry Services |publisher=[[CTIA – The Wireless Association]] |date=2015-07-30 |url-status= |archive-url= |archive-date= |access-date=2019-12-22 }}</ref>

<blockquote>"The ''Short Code Registry''<ref name="uss-reg">{{cite web |url=https://usshortcodes.com/ |title=Short Code Registry &#124; short code campaigns Customer engagement |website=usshortcodes.com |access-date=2020-06-02 }}</ref> maintains a single database of available, reserved and registered short codes. CTIA administers the Common Short Code program, and ''iconectiv''<ref name="iconective">{{cite web |url=https://iconectiv.com/ |title=Homepage &#124; iconectiv |website=iconectiv.com |url-status= |archive-url= |archive-date= |access-date=2020-06-02 }}</ref> became the official U.S. Short Code Registry service provider in January, 2016. For more information, please see the ''Short Code Registry’s Best Practices''<ref name="uss">{{cite web |url=https://usshortcodes.com/about/BestPractices |title=Short Code Registry &#124; Best Practices short codes marketing campaign |website=usshortcodes.com |url-status= |archive-url= |archive-date= |access-date=2020-06-02 }}</ref> and the ''Short Code Monitoring Handbook''.<ref name="ctia-handbook">{{cite web |title=RISQ Score |url=https://www.wmcglobal.com/storage/us_resources/ctia-short-code-monitoring-handbook-current-Short-Code-Monitoring-Handbook-v1.7.pdf |website=wmc global |url-status= |archive-url= |archive-date= |access-date=2025-01-01 }}</ref><ref name="ctia-prog">{{cite web |url=https://www.ctia.org/programs |title=Programs |website=ctia |url-status= |archive-url= |archive-date= |access-date=2020-06-02 }}</ref><ref name=wmc>{{cite web |url=https://www.wmcglobal.com/us-resources/ctia-short-code-monitoring-handbook-v17-march-2017-short-code-monitoring-handbook-v17 |title=Short Code Monitoring Handbook Resources |website=wmc global |url-status=live |archive-url=https://web.archive.org/web/20190828192803/https://www.wmcglobal.com/us-resources/ctia-short-code-monitoring-handbook-v17-march-2017-short-code-monitoring-handbook-v17 |archive-date=2019-08-28 |access-date=2020-06-02 }}</ref></blockquote>

Texting "HELP" to a short code causes the short code service to return a message with terms and conditions, support information &mdash; consisting of either a toll-free phone number or email address at a minimum &mdash; and other information from the leaseholder of the short code.<ref name="twilio-us-ind>{{cite web |url=http://support.twilio.com/hc/en-us/articles/223134847 |title=Industry standards for US Short Code Terms of Service and Privacy policies |website=Twilio Support |url-status=live |archive-url=https://web.archive.org/web/20211019115105/https://support.twilio.com/hc/en-us/articles/223134847 |archive-date=2021-10-19 |access-date=2020-06-02 }}</ref><ref name="resolver">{{cite web |url=https://www.resolver.com/legal/short-code-terms-of-service/ |title=Short Code Terms of Service |url-status=live |archive-url=https://web.archive.org/web/20201127174447/https://www.resolver.com/legal/short-code-terms-of-service/ |archive-date=2020-11-27 |access-date=2020-06-02 }}</ref><!-- Message Industry standards require that a compliant response is required whenever your recipients text the keyword HELP to your short code, regardless of whether the recipient is subscribed to the program. https://support.twilio.com/hc/en-us/articles/223182208-Industry-standards-for-U-S-short-code-HELP-and-STOP --> A user can opt-out from receiving any further messages from a short code service by texting "STOP", "END", "QUIT", "CANCEL", or "UNSUBSCRIBE" to the short code; after doing so, one final message confirming the opt-out is sent.<ref name="twilio-223182208">{{cite web |url=http://support.twilio.com/hc/en-us/articles/223182208 |title=Industry standards for U.S. short code HELP and STOP |website=Twilio Support |url-status=live |archive-url=https://web.archive.org/web/20221129185414/https://www.cm.com/en-za/glossary/short-code/ |archive-date=2022-11-29 |access-date=2020-06-02 }}</ref><ref name="ctia-handbook" />

==See also==