Short code: Difference between revisions

Revision as of 21:55, 25 February 2025

Revision as of 06:14, 27 February 2025

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<blockquote>"The ''Short Code Registry''<ref name="uss-reg">{{cite web |url=https://usshortcodes.com/ |title=Short Code Registry &#124; short code campaigns Customer engagement |website=usshortcodes.com |access-date=2020-06-02 }}</ref> maintains a single database of available, reserved and registered short codes. CTIA administers the Common Short Code program, and ''iconectiv''<ref name="iconective">{{cite web |url=https://iconectiv.com/ |title=iconectiv |website=iconectiv.com |url-status=live |archive-url=https://web.archive.org/web/20160525055120/https://iconectiv.com/ |archive-date=2016-05-25 |access-date=2020-06-02 }}</ref> became the official U.S. Short Code Registry service provider in January, 2016. For more information, please see the ''Short Code Registry’s Best Practices''<ref name="uss">{{cite web |url=https://usshortcodes.com/about/BestPractices |title=Short Code Registry &#124; Best Practices short codes marketing campaign |website=usshortcodes |url-status=dead |archive-url=https://web.archive.org/web/20190712184729/https://www.usshortcodes.com/about/BestPractices |archive-date=2019-07-12 |access-date=2020-06-02 }}</ref> and the ''Short Code Monitoring Handbook''."<ref name="ctia-handbook">{{cite web |title=RISQ Score |url=https://www.wmcglobal.com/storage/us_resources/ctia-short-code-monitoring-handbook-current-Short-Code-Monitoring-Handbook-v1.7.pdf |website=wmc global |url-status=live |archive-url=https://web.archive.org/web/20211007041359/https://www.wmcglobal.com/us-resources |archive-date=2021-10-07 |access-date=2025-01-01 }}</ref><ref name="ctia-prog">{{cite web |url=https://www.ctia.org/programs |title=Programs |website=ctia |url-status=dead |archive-url=https://web.archive.org/web/20200908192825/https://www.ctia.org/programs |archive-date=2020-09-08 |access-date=2020-06-02 }}</ref><ref name=wmc>{{cite web |url=https://www.wmcglobal.com/us-resources/ctia-short-code-monitoring-handbook-v17-march-2017-short-code-monitoring-handbook-v17 |title=Short Code Monitoring Handbook Resources |website=wmc global |url-status=live |archive-url=https://web.archive.org/web/20190828192803/https://www.wmcglobal.com/us-resources/ctia-short-code-monitoring-handbook-v17-march-2017-short-code-monitoring-handbook-v17 |archive-date=2019-08-28 |access-date=2020-06-02 }}</ref></blockquote>

Texting "HELP" to a short code causes the short code service to return a message with terms and conditions, support information &mdash; consisting of either a toll-free phone number or email address at a minimum &mdash; and other information from the leaseholder of the short code.<ref name="twilio-us-ind">{{cite web |url=http://support.twilio.com/hc/en-us/articles/223134847 |title=Industry standards for US Short Code Terms of Service and Privacy policies |website=Twilio Support |url-status=live |archive-url=https://web.archive.org/web/20211019115105/https://support.twilio.com/hc/en-us/articles/223134847 |archive-date=2021-10-19 |access-date=2020-06-02 }}</ref><ref name="resolver">{{cite web |url=https://www.resolver.com/legal/short-code-terms-of-service/ |title=Short Code Terms of Service |url-status=live |archive-url=https://web.archive.org/web/20201127174447/https://www.resolver.com/legal/short-code-terms-of-service/ |archive-date=2020-11-27 |access-date=2020-06-02 }}</ref><!-- Message Industry standards require that a compliant response is required whenever your recipients text the keyword HELP to your short code, regardless of whether the recipient is subscribed to the program. https://support.twilio.com/hc/en-us/articles/223182208-Industry-standards-for-U-S-short-code-HELP-and-STOP --> A user can opt-out from receiving any further messages from a short code service by texting "STOP", "END", "QUIT", "CANCEL", or "UNSUBSCRIBE" to the short code; after doing so, one final message confirming the opt-out is sent.<ref name="twilio-223182208">{{cite web |url=http://support.twilio.com/hc/en-us/articles/223182208 |title=Industry standards for U.S. short code HELP and STOP |website=Twilio Support |url-status=live |archive-url=https://web.archive.org/web/20221129185414/https://www.cm.com/en-za/glossary/short-code/ |archive-date=2022-11-29 |access-date=2020-06-02 }}</ref><ref name="ctia-handbook" />

==See also==