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Line 2: '''Help desk software''' is a [[computer program]] that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues.<ref name="PC1">{{cite magazine\|last=Oliver\|first=Haslam\|title=The Best Help Desk Software of 2015\|magazine=Pcmag\|date=4 September 2015\|url=https://www.pcmag.com/article2/0,2817,2489457,00.asp\|accessdate=11 January 2016}}</ref> Generally, [https://makesiteasy.org/help-desk-software-for-small-business/ help desk software] is part of an umbrella category called the service desk, which includes [[asset management]] and [[IT service management]], and the two terms are sometimes used interchangeably. Help desk software specifically refers to the system that addresses customer queries. ==History==

Help desk software: Difference between revisions