Revision as of 07:09, 12 June 2025 edit Sooraj D (talk \| contribs) 48 edits →Shareholder structure: Updated shareholder structure as of March 31, 2025 with latest data from official Firstsource disclosures. Removed outdated references to ICICI Bank and Rakesh Jhunjhunwala. ← Previous edit		Revision as of 07:18, 12 June 2025 edit undo Sooraj D (talk \| contribs) 48 edits →Products and services: Updated “Products and services” section to reflect current industries served (including retail via Ascensos), digital offerings, and service categories with verified citations. Next edit →
Line 78: == Products and services == Firstsource is a business process management (BPM) company that provides digital-first customer experience (CX) and business process services across multiple industries, including Banking and Financial Services, Healthcare, Communications, Media and Technology (CMT), and Retail and e-Commerce.<ref>{{cite web \|title=Firstsource Industries \|url=https://www.firstsource.com/industries \|publisher=Firstsource.com \|access-date=2025-06-12}}</ref><ref>{{cite web \|title=Firstsource acquires UK-based CX firm Ascensos \|url=https://www.moneycontrol.com/news/business/companies/rpsg-owned-firstsource-solutions-uk-arm-acquires-uk-customer-experience-firm-ascensos-for-42-mn-12828108.html \|publisher=Moneycontrol \|date=2024-09-23 \|access-date=2025-06-12}}</ref> The company’s service offerings include omnichannel customer support, revenue cycle management, collections, digital intake and onboarding, robotic process automation (RPA), analytics, and platform-based services for contact centers and back-office operations.<ref>{{cite web \|title=What We Do \|url=https://www.firstsource.com/what-we-do \|publisher=Firstsource.com \|access-date=2025-06-12}}</ref><ref>{{cite web \|title=Firstsource - About Us \|url=https://www.firstsource.com/about-us \|publisher=Firstsource.com \|access-date=2025-06-12}}</ref> Firstsource is a [[business process management]] (BPM) company and offers their services in the Banking and Financial, Healthcare, Communication, Media and Technology and Diverse Industries.<ref>{{Cite web \|title=Firstsource Solutions Company Profile: Acquisition & Investors {{!}} PitchBook \|url=https://pitchbook.com/profiles/company/10454-59 \|access-date=2022-03-17 \|website=pitchbook.com \|language=en}}</ref> Service sectors include Contact and Service Centers, Platform Automation and Analytics and other Business Technology Services. == Awards and recognitions ==

Firstsource: Difference between revisions