Revision as of 07:18, 12 June 2025 edit Sooraj D (talk \| contribs) 48 edits →Products and services: Updated “Products and services” section to reflect current industries served (including retail via Ascensos), digital offerings, and service categories with verified citations. ← Previous edit		Revision as of 07:20, 12 June 2025 edit undo Sooraj D (talk \| contribs) 48 edits m →Products and services Next edit →
Line 78: == Products and services == Firstsource is a business process management (BPM) company that provides digital-first customer experience (CX) and business process services across multiple industries, including Banking and Financial Services, Healthcare, Communications, Media and Technology (CMT), and Retail and e-Commerce.<ref>{{cite web \|title=Firstsource Industries \|url=https://www.firstsource.com/industries \|publisher=Firstsource.com \|access-date=2025-06-12}}</ref><ref>{{cite web \|title=Firstsource acquires UK-based CX firm Ascensos \|url=https://www.moneycontrol.com/news/business/companies/rpsg-owned-firstsource-solutions-uk-arm-acquires-uk-customer-experience-firm-ascensos-for-42-mn-12828108.html \|publisher=Moneycontrol \|date=2024-09-23 \|access-date=2025-06-12}}</ref> The company’s service offerings include omnichannel customer support, revenue cycle management, collections, digital intake and onboarding~~, robotic process automation (RPA)~~, analytics, and platform-based services for contact centers and back-office operations.<ref>{{cite web \|title=What We Do \|url=https://www.firstsource.com/what-we-do \|publisher=Firstsource.com \|access-date=2025-06-12}}</ref><ref>{{cite web \|title=Firstsource - About Us \|url=https://www.firstsource.com/about-us \|publisher=Firstsource.com \|access-date=2025-06-12}}</ref> == Awards and recognitions ==

Firstsource: Difference between revisions