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=== Shareholder structure ===
As of 31 March 2025, the promoter RPSG Ventures Limited held a 53.66% stake in Firstsource. Among non‑promoter shareholders, mutual funds held 17.40%, foreign institutional investors held 10.08%, and insurance companies held 3.61%; resident Indians and other public investors collectively held approximately 12.03%, with the remaining shares held by banks, corporates, and non‑residents.<ref>{{cite web |title=Shareholding Pattern as on March 31, 2025 |url=https://www.firstsource.com/sites/default/files/2025-04/Pie-digram-Q4FY-2024-25.pdf |publisher=Firstsource.com |date=April 2025 |access-date=June 12, 2025}}</ref>
== Products and services ==
Firstsource is a business process management (BPM) company that provides digital-first customer experience (CX) and business process services across multiple industries, including Banking and Financial Services, Healthcare, Communications, Media and Technology (CMT), and Retail and e-Commerce.<ref>{{cite web |title=Firstsource Industries |url=https://www.firstsource.com/industries |publisher=Firstsource.com |access-date=2025-06-12}}</ref><ref>{{cite web |title=Firstsource acquires UK-based CX firm Ascensos |url=https://www.moneycontrol.com/news/business/companies/rpsg-owned-firstsource-solutions-uk-arm-acquires-uk-customer-experience-firm-ascensos-for-42-mn-12828108.html |publisher=Moneycontrol |date=2024-09-23 |access-date=2025-06-12}}</ref> The company’s service offerings include omnichannel customer support, revenue cycle management, collections, digital intake and onboarding, analytics, and platform-based services for contact centers and back-office operations.<ref>{{cite web |title=What We Do |url=https://www.firstsource.com/what-we-do |publisher=Firstsource.com |access-date=2025-06-12}}</ref><ref>{{cite web |title=Firstsource - About Us |url=https://www.firstsource.com/about-us |publisher=Firstsource.com |access-date=2025-06-12}}</ref>
The company has also expanded its focus to include artificial intelligence solutions. It is developing a ___domain-specific large language model (LLM) for mortgage operations, aimed at addressing document-heavy processes such as summarisation and classification across the loan lifecycle.<ref>{{cite web |title=Firstsource building its own LLM for mortgages |url=https://cio.economictimes.indiatimes.com/news/strategy-and-management/firstsource-building-its-own-llm-for-mortgages/109622050 |access-date=2025-06-12 |website=Economic Times CIO}}</ref> These initiatives are part of Firstsource’s broader investments in generative AI, announced through its proprietary GenAI platform.<ref>{{cite web |title=Firstsource launches GenAI platform to enable transformative outcomes |url=https://www.firstsource.com/newsroom/press-releases/firstsource-genai-platform-launch |access-date=2025-06-12 |website=Firstsource.com}}</ref>
== Awards and recognitions ==
* '''2022''': Included in the Bloomberg Gender‑Equality Index.<ref>{{cite web |title=Bloomberg Gender Equality Index |url=https://www.bloomberg.com/gei/resources/ |access-date=2025-06-12}}</ref>
* '''2023''': Awarded a Bronze sustainability rating by EcoVadis; recognized as a member of the S&P Global Sustainability Yearbook; received a “C” rating from the Carbon Disclosure Project (CDP); and named a Disability Confident Leader (Level 3) in the UK.<ref>{{cite web |title=Awards Archives – Firstsource |url=https://www.firstsource.com/awards_categories/awards/ |access-date=2025-06-12}}</ref>
* '''2024''': Recognized as a Leader in Mortgage BPM by Avasant’s RadarView™, in Healthcare and Revenue Cycle Management by Everest Group’s PEAK Matrix®, in Customer Experience Services (Europe/UK) by ISG Provider Lens™, and in Mortgage & Loan Services by NelsonHall.<ref>{{cite web |title=Awards and Analyst Recognition |url=https://www.firstsource.com/about/analyst-recognitions/ |access-date=2025-06-12}}</ref>
* '''2025''': Included in the S&P Global Sustainability Yearbook for the second consecutive year; designated an “Industry Mover” and ranked in the top 5% of S&P Global CSA scores, placing in the 99th percentile among professional services firms.<ref>{{cite web |title=Firstsource in S&P Global Sustainability Yearbook 2025 |url=https://www.prnewswire.co.uk/news-releases/firstsource-in-sp-global-sustainability-yearbook-2025-for-second-consecutive-year-302405725.html |access-date=2025-06-12}}</ref>
== See also ==
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