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= August 6 =
==Microsoft 365 Restarts for No Obvious Reason==
I have a Dell desktop computer running Windows 11, and often have a lot of Word documents open, and four Access databases open. I have autorecovery saving So enabled. Sometimes when I have been away for a few hours (or have been in bed for the night), I sit down at my computer and discover that Word has some, but not all, of my Word documents open, and some of them are shown as being recovered files, and that Access is open to a blank screen. If I had had Excel open, it will also be open to a blank screen. I assume that this means that the Microsoft 365 suite or Microsoft Office or whatever it is called now has restarted itself. This is a nuisance rather than a serious problem, because I have to recover all of the changes to the Word documents from the autosaves, and any changes to any Excel spreadsheets from the Excel autosaves.
So I have a two-part question. First, what is causing Microsoft 365 to restart itself? I have the Event Viewer, but it isn't helping me because I don't know how to look for the relevant events. Second, what can I do to minimize these restarts? I know that maybe the answer to that depends on the answer to the first question.
[[User:Robert McClenon|Robert McClenon]] ([[User talk:Robert McClenon|talk]]) 04:03, 6 August 2025 (UTC)
:First off, check if it is Office or Windows rebooting. In the task manager, select "more details" (if it doesn't show them already), then on the side check the tab "performance". Under CPU it should list "Up time". If that is lower than expected, it was your laptop rebooting and reopening office, not Office restarting.You can also check with Event Viewer, under "Critical" there is the "Kernel-Power" error if your system restarted without a shutdown. Under "Information" there is "Kernel-Boot" which should give you when the system booted if it rebooted "expectedly", from e.g. a Windows update. That should sort out which of the two it is, and give us a clue on what to troubleshoot. Hope that helps, [[User:Rmvandijk|Rmvandijk]] ([[User talk:Rmvandijk|talk]]) 09:46, 6 August 2025 (UTC)
::Thank you, [[User:Rmvandijk]]. I said that I had Event Viewer. I didn't say that I knew how to use it. It there a manual for how to filter its output so that I don't have to read through thousands of entries whose meanings are only known to those who know their meanings? Where do I look for system restarts, rather than for thousands of other events? [[User:Robert McClenon|Robert McClenon]] ([[User talk:Robert McClenon|talk]]) 22:17, 6 August 2025 (UTC)
::: Hello [[User:Robert McClenon]], this might be a bit difficult to explain without pictures, but I'll try. If you open Event viewer, you get 3 columns: the left one shows the folder structure, the middle the events, and the right the actions. We only need the middle one. It should show several boxes, and the only one we are interested in is the "Summary of Administrative Events". This shows a list of "Event Types" such as "critical" and "Information" (by default all are collapsed). If you open them, you can see the actual events. The "Source" shows the descriptions "Kernel Power" and "Kernel Boot" I mentioned earlier. By double-clicking on a source/event ID you get more information showing in the centre column. The Top box then shows the events and the date it was logged. The box below that shows a description in the "general" tab. you shouldn't need the details tab. To go back to the overview, there's a little blue left arrow in the top left. Hope this helps! [[User:Rmvandijk|Rmvandijk]] ([[User talk:Rmvandijk|talk]]) 09:04, 8 August 2025 (UTC)
::::Thank you, [[User:Rmvandijk]] - I got the picture just fine. Where can I look up an explanation of what the RestartManager is and what to make of warnings issued by it, that it has been unable to restart each of the programs in Microsoft 365? [[User:Robert McClenon|Robert McClenon]] ([[User talk:Robert McClenon|talk]]) 19:31, 10 August 2025 (UTC)
:::::Hello Robert, I am unfamiliar with RestartManager and how it works. From a quick Google Query (for "RestartManager"), it doesn't sound like something the average user would normally be using (but I might be wrong). from what I read, it is basically what Microsoft created to reduce the number of reboots required, as it only restarts the program after they've been updated. Hope somebody who does know it pipes in, because I can't help with this one... [[User:Rmvandijk|Rmvandijk]] ([[User talk:Rmvandijk|talk]]) 10:03, 11 August 2025 (UTC)
= August 7 =
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