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The Operating Model is an important tool in the dialogue between business and IT. The dialogue can be on different levels of the business. It can start with top management and enable them to decide which operation model pattern, that best describes the way the company operates. This description can be an overall description of the company supplemented with a description of each of the business units. When the result of the discussion with top management is ready, the operation models can be used in the discussions with the different business units and create the basis for concrete business and IT projects.
An important part of the work is the organizational learning that take place when the Operating Model is transformed into [[Enterprise Architecture]] and IT Governance initiatives to control the learning.
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