Revision as of 10:43, 12 December 2007 edit Tanometal (talk \| contribs) 4 edits m Remove orphan tag as I add a link to it ← Previous edit		Revision as of 01:31, 29 January 2008 edit undo CmdrObot (talk \| contribs) 339,230 edits m sp: a SLO→an SLO Next edit →
Line 3: There is often confusion in the use of SLA and SLO. The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality. The SLO may be composed of one or more quality-of-service measurements that are combined to produce the SLO achievement value. As an example, an availability SLO may depend on multiple components, each of which may have a QOS availability measurement. The combination of QOS measures into aan SLO achievement value will depend on the nature and architecture of the service. In ''Foundations of Service Level Management'' ([[2000]]), [[Rick Sturm]] and [[Wayne Morris]] argue that SLOs must be:

Service-level objective: Difference between revisions