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'''Computer support''' is a gamut of customer care services that covers [[troubleshooting]]/diagnosing a [[hardware]] or [[software]] issues by specialized expert technicians.
==Description==
Computer support has emerged as one of the most critical requirements in today’s communication and information dependent world. With advancement in [[technology]], use of [[computer applications]] and [[operating systems]] is getting difficult. The traditional technique of repairing [[computer]] is limited to the computer manuals. Now, these methods are slowly being replaced by remote computer tech support for troubleshooting computer-related problems. Some online computer tech support facilitates a less personal solution for managing PC problems.
Computer Support is the term used to describe troubleshooting and solving hardware and software issues with computers. While computer support has traditionally been important for businesses, it has become an increasingly popular service due to the growth of home PC ownership and usage, and the low technical knowledge exhibited by the average home user. In addition, with almost weekly advancements in [[technology]], use of [[computer applications]], broadband, and [[operating systems]], computer support is increasingly important to many users in order to troubleshoot and fix problems.
==Methodology==
The business is fast picking up which is the further proved by the popularity of brands such as [[Dell]], [[Geeksquad]], [[iYogi]], [[Firedog]], etc. They have come into limelight as the [http://en.wikipedia.org/wiki/Remote_PC_Repair remote computer repair] specialists and can resolve most of the computer issues via phone or online. These companies have highly trained technicians (most [[Microsoft]] Certified Experts) to assist a large base of customers. Their task forces are well equipped with the requisite expertise to handle the issues and can be counted on for the most part.
The traditional technique of providing computer support involved referencing computer manuals or ringing a special telephone number. Today, it is possible to receive computer support remotely, by allowing a troubleshooting technical remotely access your PC.
Any of the actions such as file transfer, re-boot, remote viewing and others taken by technicians only occur after the prior permission of the end user. Computer tech support is believed to be of great help for things like [[malware]] removal, cleaning up the disk, and PC optimization.
Also known as online PC repair, the computer support covers all critical aspects of computer. This includes [[server]] hardware, [[Computer printer|printers]], operating systems support, [[virus]] removal, [[spyware]] removal and [[malware]] prevention. The range of services also includes network troubleshooting and installations, data back-up, new installations and data migration from existing workstations.
==Typical Use Cases==
Computer support comes as the biggest help in case the computer breaks down, acquires a glitch, or otherwise fails to perform according to the requirements. At such an hour, online computer support services eliminate the need for calling expensive technicians to premises and taking the computer to any repair shop. This makes the process highly cost effective as well.
Many companies provide remote technical support services, and for a fee, will provide remote diagnostic and repair capabilities where the issue is mostly related to software. Any of the actions such as file transfer, re-boot, remote viewing and others taken by remote technicians are usually only performed after the prior permission of the customer. These services are often used for problems such as [[malware]] removal, software installation, and PC optimization.
For hardware related problems, a remote technician is of limited use as the problem often required a hands-on approach to diagnose and solve the problem. In these instances, for a fee, the technician will visit where the computer is located and attempt to fix the problem.
Technicians provide computer support on a one to one basis. The support primarily includes proven tips for installation, management of new software/operating systems, troubleshooting errors, and maintaining the system. Online computer support services serve as a self learning process for the end users who want to be well versed with the computer complexities and their solutions. They can watch and learn to troubleshoot a PC problem. In addition, they get advice and find solutions to maintain the optimum performance of their PCs.
Individuals with a computer but no internet connectivity can also avail technical support services. It has been made possible through phone. PC troubleshooting is a step-by-step process for diagnosing software or hardware problems and fixing them right away.
[[Category:System administration]]
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