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'''Service Chain Optimization''' is the application of processes and tools that embrace all functions for improving the efficiency, productivity and, eventually, the profitability of service organizations.
In this regard, profitability of a service organization is measured by the revenue generated from service demand (in the form of service work orders being carried out), and by the costs due to activity of the enterprise's human resources (who provide the service). Service chains consider the full life-cycle of service demand from early stages of forecasting, through planning, scheduling, dispatch, execution and post-analysis.
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