Service chain optimization: Difference between revisions

Revision as of 18:24, 16 January 2010

Revision as of 20:39, 20 January 2010

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{{Unreferenced|date=January 2010}}

'''Service Chain Optimization''' is the application of processes and tools that embrace all functions for improving the efficiency, productivity and, eventually, the profitability of service organizations.

In this regard, profitability of a service organization is measured by the revenue generated from service demand (in the form of service work orders being carried out), and by the costs due to activity of the enterprise's human resources (who provide the service). Service chains consider the full life-cycle of service demand from early stages of forecasting, through planning, scheduling, dispatch, execution and post-analysis.

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* [[Workforce management]]

* [[Strategic Service Management]]

== Further reading ==

* Christos Voudouris at al. ''Service Chain Management: Technology Innovation for the Service Business”, 2008, ISBN 978-3540755036.

* ClickSoftware. ''Service Chain Optimization for Dummies'', John Wiley & Sons Ltd, 2009, ISBN 978-4706888557.

== External Links ==