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* [http://documents.bmc.com/products/documents/10/45/91045/91045.pdf BMC Service Automation]
* [https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content.jsp?zn=bto&cp=1-11-271-273%5E14730_4000_100__ HP Service Automation]
==See also==
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