Service chain optimization: Difference between revisions

Revision as of 06:31, 29 March 2010

Revision as of 23:01, 18 June 2010

Line 3:

Service Chain Optimization is closely related to the fields of [[Workforce Management]] and [[Field Service Management]]; the activity performed by field service resources is managed through the later while being planned and optimized through the former. This relationship is analogous to the relation between [[Supplysupply Chainchain Optimizationoptimization]] and [[Supply chain anagement software|Supply Chain Management]] in the ___domain of manufacturing. In this regard, the service chain benefits from demand forecasting, resource planning and scheduling, and long term analysis activities similarly to the manner these contribute in the [[supply chain]] (being typically managed by [[Enterprise resource planning|ERP]] systems and optimized by [[Supplysupply Chainchain Optimizationoptimization]] systems).