Electronic Performance Support System: differenze tra le versioni
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Riga 39:
* ''The Five Phases of Migration from Training to Knowledge Management'', Barry Raybould, CBT Solutions July/August 1997
* ''Making EPSS work for your organization (Info-line)'', Barry Raybould, American Society for Training & Development, 1988.
* ''Performance Support Engineering Part One: Key Concepts'', Barry Raybould, Oct. 1, 2000. ISBN
* ''Achieving Desired Business Performance: A framework for Developing Human Performance Technology in Organizations'', Tony O’Discroll, 1999 International Society for Performance Improvement
* ''Alternative Training: EPSS, Ted Gannan'', January 2007, Training Magazine
Riga 51:
* ''[http://repository.alt.ac.uk/154/1/ALT_J_Vol2_No1_1994_Intelligent%20approaches%20to%20perf.pdf Intelligent approaches to performance support]'', Philip Barker, Stephen Richards and Ashok Banerji, ALT-J, 2(1), 1994.
* ''INTERACTIVE MULTIMEDIA FOR LEARNING AND PERFORMING'', Ashok Banerji & Glenda Scales, Chapter 3 in book Interactive Multimedia in Education and Training edited by Sanjaya Mishra and Ramesh C. Sharma, published by Idea Group, Inc., USA, pp 47–59, (2004).
* ''[http://www.mhhe.com/banerji/fmt Multimedia Technologies]'', Ashok Banerji & Ananda Ghosh, McGraw Hill Education, ISBN
* ''The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Organization'', Donna Fluss, 2005, Amacon
* ''Performance Support Solutions: Achieving Goals Through Enabling User Performance'', William Bezanson, 2002, Trafford Publishing
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